MITEL Communications Director 5330e and 5340e IP Phone User Guide - 1 -...
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Adjust the Viewing Angle......................... 5 USING YOUR DEFAULT PHONE WINDOW AND KEYS......... 6 Getting Started with Your Phone ..................6 5340e and 5330e IP Phone Default Window and Keys ............7 ABOUT YOUR PHONE APPLICATIONS ..............8 Using the Settings Application ..................... 9 Using the Call History Application..................
5330e/5340e IP Phones – User Guide Adjust the Ringer ....................... 16 Enable a Screen Saver (5340e only)................. 17 Program Receipt of External Messaging ................18 Enable URL Displays on Your Phone................18 Enable PC Connectivity ..................... 18 PROGRAMMING FEATURES ON YOUR KEYS ............ 19 Tips on Programming Features ..................
5330e/5340e IP Phones – User Guide Conference Split ........................ 29 Add Held ..........................30 Swap..........................30 Call Forwarding........................30 Using Quick Call Forward Always ....................31 Programming Call Forwarding Using Profiles ................31 Activate Call Forward ........................32 Cancel Call Forward........................33 USING OTHER FEATURES..................
5330e/5340e IP Phones – User Guide Handoff - Personal Ring Groups..................48 Headset Operation......................48 Hot Desking ........................49 Hot Desk Remote Logout ....................50 Hot Desk - PIN Change ..................... 50 Make Busy ......................... 50 Message Waiting Indicator ....................51 Messaging - Advisory ......................
5330e/5340e IP Phones – User Guide Log Out Of Your Mailbox ....................60 About the Visual Voice Mail Main Window ................ 61 Display Message Details ....................63 Play a Voice Message ....................... 64 Dial Message Sender ......................64 Save a Message ........................ 65 Delete a Message......................
Dialing – Auto Dial Disabled ....................78 Dialing – Auto Dial Enabled ....................78 Handset Alerting Tones and LEDs ..................79 USING THE MITEL DECT CORDLESS HEADSET ..........80 Answer a Call........................80 Hang Up..........................81 Dialing – Auto Dial Disabled ....................81 Dialing –...
5330e/5340e IP Phones – User Guide ABOUT YOUR PHONE The Mitel® 5330e and 5340e IP Phones are full-feature, dual port, dual mode enterprise- class phones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330e IP Phone offers 24 programmable multi-function keys and the 5340e IP Phone offers 48 programmable multi- function keys for one-touch feature access.
5330e/5340e IP Phones – User Guide The 5330e IP Phone The 5340e IP Phone - 2 -...
Back and Next. The 5340e has three page navigation keys: Back, Next, and Home. 7) Programmable Provides 24 (on the 5330e) and 48 (on the 5340e) self-labeling keys that can Feature Keys and Softkeys. be programmed as speed call keys, fixed function keys, hard keys, applications, or line appearance keys, according to your communication needs.
Using Your IP Phone with Mitel Unified Communicator Express When used with Unified Communicator® Express or Unified Communicator Advanced applications, the 5330e/40 IP Phone becomes a powerful communications tool that helps customers streamline communications between people and organizations. This leads to improved productivity, enhanced customer service, reduced costs, and ultimately improved business process integration.
5330e/5340e IP Phones – User Guide Tips For Your Comfort And Safety Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.
5330e/5340e IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340e and 5330e IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface.
Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330e provides three softkeys and the 5340e provides six softkeys. 2) Programmable Keys Launch specific call control features.
5330e/5340e IP Phones – User Guide ABOUT YOUR PHONE APPLICATIONS Your 5330e and 5340e IP Phones provide applications that simplify the use of your phone. To open the Applications window, press the blue Applications key. The Applications home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: ...
About 5330e/5340e IP Phone: This screen displays the software release. Using the Call History Application Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.
5330e/5340e IP Phones – User Guide View Call Log Details 1. From the idle display, press the blue Applications key and then press Call History. (Missed Calls) appears next to the key label if you have missed calls. 2. Press ...
3. Press Close. Tips for Setting up Your Phone After you receive your 5330e/5340e IP Phone, use the options in the Settings application to customize your phone. After customizing your phone, press the blue Applications key to verify the settings are correct. Now, you are ready to begin using your phone.
5330e/5340e IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per- phone basis. When this is in effect, the system administrator sets the following settings and you cannot change them: ...
5330e/5340e IP Phones – User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the on- screen keyboard.
Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the phone volume controls (when the phone is idle) or via the Settings application. (Brightness adjustment on a 5330e IP Phone is available on models with backlit displays only.) To adjust the display contrast using the volume controls: ...
4. Select Large Text or Small Text. 5. Press Save. Note: This setting is available only on the 5340e since the 5330e always uses large text. Large is the default text size on the 5340e IP Phone. - 15 -...
5330e/5340e IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press the blue Applications key 2. Press Settings. 3. Press Call Notification. 4. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, each time the phone goes off hook to make a call, the Phone window is displayed.
5330e/5340e IP Phones – User Guide To adjust the Ringer Volume while the phone is ringing: Press (UP) or (DOWN). Notes: If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker.
5330e/5340e IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages (other than phone calls). To program receipt of External message types: 1. Press the blue Applications key 2.
5330e/5340e IP Phones – User Guide PROGRAMMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: Settings application Unified Communicator Express application You can assign the following to a programmable Key: ...
5330e/5340e IP Phones – User Guide Feature Default Label Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History...
5330e/5340e IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press the blue Applications key 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program.
5330e/5340e IP Phones – User Guide To program Speed Call: 1. Press the blue Applications key 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. If it’s already programmed, press Clear Key. 5. Press Speed Call.
5330e/5340e IP Phones – User Guide SETTING UP YOUR CONTACT LIST (5340e ONLY) Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window.
5330e/5340e IP Phones – User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Dial a number from the People application (for the 5340e IP Phone only). Press the programmed key associated with the party you want to call. For more...
5330e/5340e IP Phones – User Guide 3. Press the Lookup softkey. If the system option “Phonebook Lookup – Default to User Location” is enabled for your phone, the search is limited to names that share your location; otherwise, the entire directory is searched.
5330e/5340e IP Phones – User Guide Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropriate feature access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropriate feature access code.
5330e/5340e IP Phones – User Guide To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset. Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset.
5330e/5340e IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle.
5330e/5340e IP Phones – User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up.
5330e/5340e IP Phones – User Guide Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1.
5330e/5340e IP Phones – User Guide Using Quick Call Forward Always To program and enable Call Forward Always: 1. Launch Applications and press Call Forwarding Press the Forwarding feature key. 2. If a number is already programmed, you can ...
5330e/5340e IP Phones – User Guide 5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save. This profile name identifies where your phone calls will be forwarded to. 6. Select the check box opposite the desired type of Call Forwarding: ...
5330e/5340e IP Phones – User Guide Cancel Call Forward To cancel Call Forward: 1. Press the blue Applications key. 2. Press Call Forwarding. 3. Press Profiles. 4. Press None setting. 5. Press Activate. 6. Press Close. - 33 -...
5330e/5340e IP Phones – User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not.
5330e/5340e IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant.
5330e/5340e IP Phones – User Guide To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up.
5330e/5340e IP Phones – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system.
5330e/5340e IP Phones – User Guide 3. If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call. Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1.
5330e/5340e IP Phones – User Guide Direct Paging Direct Paging allows you to page a party through their handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.
5330e/5340e IP Phones – User Guide To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page 1. Check that MUTE is OFF. Phone is idle and MUTE is flashing 2. Listen for the paging party.
5330e/5340e IP Phones – User Guide To end a Direct Page call, do one of the following: Hang up the handset to end a handset call. Press (SPEAKER) to end a Handsfree call. Press (CANCEL). When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established.
5330e/5340e IP Phones – User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: ...
5330e/5340e IP Phones – User Guide For more information on using the Line Interface Module line, refer to Using The Line Interface Module. Float Keys (5340e IP Phone) The 5340e IP Phone offers 48 programmable multi-function keys for one-touch feature access.
5330e/5340e IP Phones – User Guide Programming Float Keys You program the Float Keys using the Settings application on the 5340e phone. You are able to program the Float Keys essentially as a mirror of any of the lines programmed on the 48 programmable keys.
5330e/5340e IP Phones – User Guide 6. Repeat steps 3 – 5 for every line key that you want to appear on the float keys. 7. Press Save. 8. Press Close. To disable float keys: 1. Press the blue Applications key 2.
5330e/5340e IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode.
5330e/5340e IP Phones – User Guide To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.)
5330e/5340e IP Phones – User Guide To change another group member's presence status: 1. Lift the handset. 2. Dial the Group Presence - Join Group Third Party or Group Presence - Leave Group Third Party . 3. Dial the directory number of the group member.
5330e/5340e IP Phones – User Guide To answer call (when Call Notification is enabled) Select Close and then select the prime line. To hang up: Press (CANCEL). To mute your headset microphone: Press the (MUTE) key. The light turns ON.
5330e/5340e IP Phones – User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. Note: This feature must be allowed by your System Administrator via the Class of Service.
5330e/5340e IP Phones – User Guide To disable Make Busy: Press the key you programmed to Make Busy. Message Waiting Indicator The Message Waiting Indicator (MWI) feature allows you to be notified when messages have been left on another phone. Once you have programmed a key to MWI, this key is always enabled.
5330e/5340e IP Phones – User Guide 2. If a password is required, dial your password (and press the Enter softkey if available). 3. Press the Read Message softkey, and do one or all of the following: To display the time the message was sent, press the More Msg softkey.
5330e/5340e IP Phones – User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1.
5330e/5340e IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1.
5330e/5340e IP Phones – User Guide Before locking a set, ensure that: the set is in the idle state (there should not be any ongoing call) you do not have any calls on hold or on consultation-hold on any line appearance ...
5330e/5340e IP Phones – User Guide Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.
Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands.
5330e/5340e IP Phones – User Guide Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities.
5330e/5340e IP Phones – User Guide VISUAL VOICE MAIL (5340e IP PHONE ONLY) Set Up your Mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Dial the voice mail Hunt Group number provided by your system administrator.
5330e/5340e IP Phones – User Guide no mailbox associated with the phone’s primary DN, the mailbox status is displayed as No Mailbox. In this case, see Log into your mailbox from another extension. 2. Enter your passcode. 3. Press OK.
5330e/5340e IP Phones – User Guide About the Visual Voice Mail Main Window Control Keys Message List Navigation Keys The Voice Mail Application Main Window The Voice Mail application main window contains a chronological list of the voice messages in your mailbox, with the oldest message listed first. Use the Navigation keys to scroll through the messages.
5330e/5340e IP Phones – User Guide Icon Type of Message Error! Objects cannot be created from Recorded calls recorded using the Record A Call editing field codes. feature Note: Confidential messages cannot be forwarded. - 62 -...
5330e/5340e IP Phones – User Guide Display Message Details To display details about a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. The Message Details window displays showing the following information about your message: ...
5330e/5340e IP Phones – User Guide Play a Voice Message To play a voice message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Play. Control the play of the message via the following command buttons: ...
5330e/5340e IP Phones – User Guide Save a Message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Keep. The saved message is removed from the new list and added to the saved list.
5330e/5340e IP Phones – User Guide Forward a Message to Another Mailbox You can only forward messages to internal mailboxes. Confidential messages cannot be forwarded. To forward a message to another mailbox: 1. Open the Voice mail application. 2. Login to your mailbox.
5330e/5340e IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode.
5330e/5340e IP Phones – User Guide Exit the Conference Controller To exit the conference controller Press Close. Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: ...
5330e/5340e IP Phones – User Guide USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.
5330e/5340e IP Phones – User Guide To answer a waiting analog call or return to the original analog call: 1. Do one of the following: Press and release the hookswitch Press Cancel ( 2. Press the key you have programmed as Analog Line.
The Mitel Cordless Handsets (both DECT and Bluetooth) recharge in the handset cradle. The Mitel Cordless Headset (DECT only) rests and recharges in a headset cradle that attaches to the side of the phone. The Cordless Devices Application (see page 83) provides access to the configuration settings and information screens that apply to the cordless module and accessories.
5330e/5340e IP Phones – User Guide Rear View of 5300 Series IP Phone Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module (either DECT or Attached to the back of the phone, the module contains a Bluetooth) Light Emitting Diode (LED) indicating that a cordless device is in use;...
Corded handset and cordless headset Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitel- branded accessories available only from Mitel. Bluetooth headsets are third-party accessories available from a variety of manufacturers.
Devices application opens on the phone and prompts you to place the accessory in pairing mode. 3. For Mitel Bluetooth Handsets: Press and hold the hookswitch on the side of the Bluetooth Handset (see page 77) for 5 seconds to activate accessory pairing mode. The LED on the handset blinks.
Using a Cordless Device as a Remote Control When not being used to talk, the buttons on a Mitel-branded cordless handset/headset can act as a remote control device to change volume and mute settings on the host IP phone. For...
5330e/5340e IP Phones – User Guide Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device.
5330e/5340e IP Phones – User Guide USING THE MITEL CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use.
5330e/5340e IP Phones – User Guide Answer a Call Do one of the following: Lift the cordless handset. If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker.
5330e/5340e IP Phones – User Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device 2-pitch tone occurs immediately. Reminder tone occurs 30 ON/OFF seconds after activation and then regularly until deactivated.
5330e/5340e IP Phones – User Guide USING THE MITEL DECT CORDLESS HEADSET Note: This section applies only to the Mitel DECT Cordless Headset. It does not apply to third-party Bluetooth headsets. The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of hands-free operation.
5330e/5340e IP Phones – User Guide Hang Up Do one of the following: Replace the cordless headset in the cradle. If the headset is already out of the cradle, press the hookswitch button on the headset. Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1.
5330e/5340e IP Phones – User Guide There are two LEDs associated with the cordless headset: A blue LED on the headset indicates the headset status A green LED in the headset charging cradle indicates battery status LED Color...
5330e/5340e IP Phones – User Guide USING A BLUETOOTH HEADSET A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation.
Cordless Devices Application. Low Battery Level When the battery of a Mitel cordless device reaches a near-critical level, the phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call made using the Prime Line. To continue with a call while charging the cordless accessory, switch to speakerphone and then cradle the cordless accessory.
5330e/5340e IP Phones – User Guide Enabling/Disabling Auto-Connect on a Bluetooth Headset When pairing a Bluetooth headset with the Bluetooth Module installed on your phone, you are given the option to enable the Auto-Connect feature—a feature whereby, if a previously paired Bluetooth device comes into range of the module, it will automatically be connected.
5330e/5340e IP Phones – User Guide Auto Dial When a Cordless Module is installed and at least one Mitel-branded device is paired, the Auto Dial feature is available in the Settings menu. You can program a number that is automatically dialed when a cordless device hookswitch button is pressed.
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