Park/Hold Operation - ESI IVX 128 User Manual

IVX 128

Park/hold operation

The difference between park and hold
Your Digital Feature Phone lets you put a call on either park or hold. Each puts a call into a standby
mode, but here's the difference between the two:
• Park allows anyone on the IVX 128 system to retrieve the call. The system stores parked calls in
several park zones you'll identify numerically — e.g., "Park One," "Park Four," etc.
For example, if you need to transfer a call to another station and know the person is in the
building but not at his/her desk, you might page him/her to pick up a "call on Park One."
• Hold keeps the call exclusively where a user pressed HOLD, allowing no other station to retrieve
it.
Park
To park a call
While on an outside call, press the PARK key to park the call. The Park Key LED will blink green on
your phone and blink red on all other phones. The display will indicate "PARKED ON: XX" (where XX
is the line number).
2023456562
PARKED ON:
If your phone has line keys programmed, the corresponding line key will blink green. On other
phones the corresponding line key will blink red.
Note: The line numbers of calls that you have parked will remain displayed on the bottom line of
your display until retrieved.
To retrieve a parked call
To retrieve the parked call from any idle phone, press PARK and dial its line number (e.g., press 1 2
for Line 12).
Note: If your phone has any line keys programmed (see "Programmable feature keys," page A.26),
each will blink red when a call is parked on its lines; in such cases, just press that line key to
retrieve the parked call.
Note: You can retrieve the oldest parked call by pressing PARK and then 0.
The display will help you choose the line number to retrieve. After pressing PARK, the top line of the
display will show how many calls are parked and the bottom line of the display will show all parked
calls in the system. Newly parked calls are added from the right side of the display.
CALLS PARKED: 3
R11 9 12
Oldest (and recalling) Newest
Note: If more calls are parked than the display can show, each side of the display will show an arrow,
indicating that more lines are parked. Press the corresponding scroll key (either
to the left or
3
How many park zones you have depends on how many incoming phone lines you have.
1:43
12
to scroll to the right) to view the other parked line numbers.
Digital Feature Phone operation
3
to scroll
A.9