Hold/Exclusive Hold Operation - ESI IVX S-Class User Manual

ESI Feature Phone operation
Background announce feature
(Not available on 12-Key Feature Phone.)
During call waiting, you can also make a brief, private background announcement to the station's
earpiece (if its user has enabled the background announce feature; see "Station options," page C.4).
A background announce key must have been programmed at your station by programming code 5 6 9
at a programmable feature key (see p. C.2).
1. During call waiting (as described previously), press and hold the programmed announce key to
speak; the key will glow green if background announce is permitted or red if it isn't permitted. The
called station will hear your voice over the outside person's voice. The outside caller, however,
cannot hear you. The called person can respond by pressing FLASH, which places the original call
on hold.
2. Release the key when you are finished speaking.
Note: The background announce feature works only between ESI Feature Phones
called person has allowed call waiting and background announce and (b.) the called person is using
his/her handset. The background announce key will be green (if these conditions are met), indicating
that a background announce can be made.

Hold/exclusive hold operation

The difference between hold and exclusive hold
Your ESI Feature Phone lets you put a call (internal
Each puts a call into a standby mode, but here's the difference between the two:
• 3
Hold allows anyone on the ESI phone system to retrieve the call. Users connected to outside calls
can press HOLD to place the call on hold. The system identifies held calls as being in numerically
identified lines — e.g., "Line One," "Line Four," etc.
For example, if you need to transfer a call to another station and know the person is in the building
but not at his/her desk, you might page him/her to pick up a "call on Line One."
• 4
Exclusive hold keeps the call only at the station where the user pressed HOLD.
Hold
To place a call on hold
While on a call, press HOLD to place the call on hold. The HOLD key LED will light solid red on your
ESI Feature Phone and will blink red on all other phones. Also, your ESI Feature Phone's display will
show the quantity, and numerical line identifications, of the calls currently on hold throughout your ESI
phone system:
Cordless Handset or
24-Key Feature Phone
Oldest (and recalling)
1
I.e., non-ESI analog phones on the system can neither send nor receive background announcements.
2
Available only on systems with "Generation II • Feature Set II" system software. For more information, contact your ESI Reseller.
(All references in this section to holding internal calls assume installation of this software.)
3
On previous ESI systems, this feature was called park.
4
On previous ESI systems, this feature was called just hold.
E.12
2
48-Key Feature Phone
Newest
Oldest (and recalling)
or outside) on either hold or exclusive hold.
12-Key Feature Phone
Newest Oldest (and
recalling)
User's Guide
1
— and only if (a.) the
Newest Calls
holding