Troubleshooting On Managed Nodes - HP -UX B6941-90001 Administrator's Reference Manual

Tuning, Troubleshooting, Security, and Maintenance
Troubleshooting: Specific Problems
Problem Ungraceful abort of the ITO GUI leaving some GUI processes still
running
Description You receive the error message The user is already logged on.
(50-17), when logging on to ITO after the ITO GUI has crashed while
users were still logged on.
Solution Some GUI processes may still be running; check for the following
processes and kill them:
opcuiadm
opcuiop
opcdispr
ovw
If these processes are not running, but you still receive the error message,
delete the entry for logged-on operators from the ITO database:
su - oracle
svrmgrl
connect internal;
select * from opc_op.opc_op_runtime;
To delete the entry for a specific user (currently logged on):
delete from opc_op.opc_op_runtime where name =
'<username>';
To delete the entry for a all users (currently logged on):
delete from opc_op.opc_op_runtime;
commit;
exit
exit

Troubleshooting on Managed Nodes

This section includes descriptions of specific problems that may occur on
the ITO managed nodes and provides a solution.
1. Identify the ITO version installed on the management server by
398
looking at the /opt/OV/bin/OpC/install/opcsvinfo file on the
management server.
Chapter 10