HP B6191-90015a User Manual
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HP B6191-90015a User Manual

HP B6191-90015a User Manual

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Diagnostic/IPR Media User's Guide
PA-RISC Computer Systems
B6191-90015a
June 1999
© Copyright 1999 Hewlett-Packard Company

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  • Page 1 Diagnostic/IPR Media User's Guide PA-RISC Computer Systems B6191-90015a June 1999 © Copyright 1999 Hewlett-Packard Company...

  • Page 2: Legal Notices

    Legal Notices The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 3 Ethernet is a trademark of Xerox Corporation. © Copyright 1985-1986, 1988 Massachussetts Institute of Technology. X Window System is a trademark of the Massachussetts Institute of Technology. MS-DOS and Microsoft are U.S. registered trademarks of Microsoft Corporation. OSF/Motif is a trademark of the Open Software Foundation, Inc. in the U.S. and other countries.

  • Page 5: Table Of Contents

    Contents 1. Diagnostic/IPR Media Product Overview Design of the Diagnostic/IPR Media ..........12 Media Layout.
  • Page 6 5. Using the Diagnostic/IPR Media to Install Diagnostics on Your System Support Tools Manager (HP-UX 9000 Series 800/700) .......56 EMS Hardware Monitors .

  • Page 7: Printing History

    The part number changes when extensive technical changes are incorporated. New editions of this manual will incorporate all material updated since the previous edition. Internal Date: May 28, 1999 HP Printing Division: Systems Supportability Lab Hewlett-Packard Co. 19091 Pruneridge Ave. Cupertino, CA 95014Printing History...

  • Page 9: About This Manual

    • The Diagnostic/IPR Media is the swinstall format distribution media for the following hardware support products for 10.01, 10.10, 10.20, 10.30, and 11.x HP-UX systems; it is also the update format distribution media for the 9.04 and 9.07 HP-UX systems) •...
  • Page 10 • Your company's name. SERIOUS ERRORS, such as technical inaccuracies that may render a program or a hardware device inoperative, should be reported to your HP Response Center or directly to a Support Engineer. Current Information on the Web. This manual contains information that was current at the time of publication.

  • Page 11: Diagnostic/Ipr Media Product Overview

    • The Diagnostic/IPR Media is the swinstall format distribution media for the following hardware support products for 10.01, 10.10, 10.20, 10.30, and 11.x HP-UX systems; it is also the update format distribution media for the 9.04 and 9.07 HP-UX systems) •...

  • Page 12: Design Of The Diagnostic/Ipr Media

    • Online diagnostics subsystem) • Support Tools Manager (HP-UX 10.x and 11.x)) • EMS Hardware Monitors (HP-UX 10.20 and 11.x only) • HP Predictive Support tools (Series 800 only) • LIF-resident offline diagnostics •...

  • Page 13: Hardware Support Tools Overview

    There are several support tools platforms provided by HP, each targeted at a different troubleshooting situation or type of user. A brief description of these products follows. In addition, each system provides a help facility to assist users in getting started, determining what tools are available and how to run them, etc.

  • Page 14: Support Tools Manager (Stm) System

    HP9000 series 700 and 800 machines. STM provides automatic configuration mapping, and a set of verifiers, exercisers, information modules, expert tools, utilities, and firmware update tools for various devices on HP-UX systems. STM provides three user interfaces: a graphical interface for X-based terminals (XSTM), a menu interface for HP ASCII terminals (MSTM), and a command line interface for all ASCII terminals (CSTM).

  • Page 15: Initial System Loader (Isl) Standalone Environment

    Hardware Support Tools Overview Initial System Loader (ISL) Standalone Environment Initial System Loader (ISL) Standalone Environment The ISL standalone environment consists of the Initial System Loader, ISL-based tools which run directly from ISL, and the Offline Diagnostic Environment (ODE). On most PA-RISC machines, ISL is the first program run after execution of the firmware.

  • Page 16: Hardware Support Tools Usage

    Hardware Support Tools Overview Hardware Support Tools Usage Hardware Support Tools Usage Each one of the products described above plays a role in the overall system troubleshooting strategy. Figure 2-1 contains a simple flow diagram that outlines the intended use of the hardware support tools.

  • Page 17: Will The Diagnostic/Ipr Media Boot

    Hardware Support Tools Overview Hardware Support Tools Usage Figure 2-1 Hardware Support Tools Usage Flow Diagram Will the Diagnostic/IPR Media boot? If the machine will not boot to ISL from the main disk, or even if it will boot ISL, but still won't boot the OS, the user has little choice but to either start swapping suspect hardware, using the error codes displayed on the front panel LEDs and console error messages for guidance, or attempt to boot from the Diagnostic/IPR Media.

  • Page 18: Which Online Tools Should Be Used

    Hardware Support Tools Overview Hardware Support Tools Usage influenced by the type of machine that is having the problem and the error symptoms. If the user is troubleshooting a high-end server with many Field Replaceable Units (FRUs), it is usually beneficial to use the Diagnostic/IPR Media approach to try and isolate the most likely failing FRU.

  • Page 19: Using The Diagnostic/Ipr Media To Run Offline Diagnostics

    Using the Diagnostic/IPR Media to Run Offline Diagnostics The Offline Diagnostics Environment (ODE) consists of a Test Controller (TC), a System Library (SysLib), and any number of Test Modules (TMs), all resident on the Diagnostic/IPR Media in the LIF. It provides you with a consistent interface for executing the ISL-based support tools from the Diagnostic/IPR Media, in the event that your system is offline.
  • Page 20 Using the Diagnostic/IPR Media to Run Offline Diagnostics NOTE Changes to Offline Diagnostics as of June 1999 (IPR 9906): • The UPDATE utility for ODE has been replaced by FUPDATE. FUPDATE is backward compatible with existing computer systems • For 64-bit systems like N-Class, there will be a different version of the offline diagnostic programs.

  • Page 21: How To Run Ode's Command Line Interface

    How to Run ODE's Command Line Interface To start ODE's command line interface, do the following: 1. If you are at the PDC prompt (e.g., BOOTADMIN>), type search for a list of bootable devices: BOOTADMIN>search 2. Select the tape or CD device, depending upon your Diagnostic/IPR Media, and boot from that device: BOOTADMIN>boot SCSI.3.3 3.
  • Page 22 Using the Diagnostic/IPR Media to Run Offline Diagnostics How to Run ODE's Command Line Interface 7. Select the test module on the LIF that you wish to run, and decide whether you wish to run it interactively, or non-interactively. 8. If you wish to run interactively, type the following at the ODE prompt: ODE><module_name>...

  • Page 23: Test Module Manager (Tmmgr)

    Test Module Manager (TMMGR) . TMMGR (pronounced TM Manager) is a special ODE module that implements an ease-of-use user interface for ODE. TMMGR is a hybrid menu/command interface that enables the user to test specific hardware modules without having to know which diagnostic to load and launch —...
  • Page 24 The system screen shows a map of the computer system displaying a short description of each HP- architected module, its architected path, and its status. The status field gives information about the test state of the hardware module. The status field may have the following values: The TM for this module is not available.
  • Page 25 user-selected tests for all selected hardware modules. Note, not all available tests for a module may be considered default. At any time the user may hit Ctrl-C to abort test execution. To do detailed testing on just one particular module, one can enter the module's selection number at the command prompt.

  • Page 26: Environment Variables

    Using the Diagnostic/IPR Media to Run Offline Diagnostics Test Module Manager (TMMGR) . Logging Screen To enter the logging screen, type LOG at the command prompt. The logging screen displays detailed information that each TM may have output during its execution. One can display the various pages of the log to correlate a failing test with any associated error information that the TM may have output.

  • Page 27: Commands

    TERM HP|UNKNOWN The TERM environment variable indicates the current type of the console. Currently, only HP serial terminals are fully supported by TMMGR. If one is using a non HP terminal or a graphics display, TERM should be set to UNKNOWN.
  • Page 28 Using the Diagnostic/IPR Media to Run Offline Diagnostics Test Module Manager (TMMGR) . NEXT NEXT (N) Use this command to display the next page of the system screen, the environment screen, the logging screen, or a test screen. Note, <Ctrl>-N (N) can be used as a shortcut for this command.
  • Page 29 Using the Diagnostic/IPR Media to Run Offline Diagnostics Test Module Manager (TMMGR) . Use this command to go to the logging screen. The pages within the logging screen show detailed output from each test previously run. Use this command to execute the currently tagged tests or to execute the tests for the currently tagged modules.

  • Page 30: Updating Processor Firmware Using The Diagnostic/Ipr Media

    Using the Diagnostic/IPR Media to Run Offline Diagnostics Updating Processor Firmware Using the Diagnostic/IPR Media Updating Processor Firmware Using the Diagnostic/IPR Media If you should run ODE support tools with the wrong revision of CAUTION processor firmware (PDC) on your system, you could cause an HPMC.
  • Page 31 14.It is necessary that you shutdown the operating system on the system whose firmware you wish to change. This can be done with the reboot -h command. 15.Once the system's operating system is shutdown, you can then cycle the power of the system by pushing the power button OFF and then ON.
  • Page 32 Using the Diagnostic/IPR Media to Run Offline Diagnostics Updating Processor Firmware Using the Diagnostic/IPR Media Chapter 3...

  • Page 33: Support Tools Manager (Stm)

    NOTE For the most current information on Support Tools, see our Web site, “Systems Hardware, Diagnostics, and Monitoring,” at http://www.docs.hp.com/hpux/systems/. This Web site also contains additional documents, such as tutorials, quick reference guides, and release information. This chapter introduces STM and covers the following topics: •...

  • Page 34: Running Stm

    Support Tools Manager (STM) Running STM Running STM To start STM and run support tools: 1. Enter the command appropriate for your terminal. • For X Windows terminals and workstations, enter /usr/sbin/xstm. • For non-graphics terminals, enter /usr/sbin/mstm (menu-based version) or /usr/sbin/cstm (command-line version).

  • Page 35: Three Interfaces

    Three Interfaces You can access the Support Tools Manager (STM) through any of three interfaces. Choose the interface appropriate for your needs, preferences, and resources. If possible, use xstm. xstm (X Window graphical) • X Window graphics terminals or workstations •...

  • Page 36: System Map And Device Icons

    Support Tools Manager (STM) System Map and Device Icons System Map and Device Icons When you first connect to a computer system, you see a system map showing all the hardware entities in the system (CPU, memory, device adapters, and I/O devices). You use the system map to select the devices to test.

  • Page 37: System Map In Mstm

    System Map in mstm The following figure shows a system map in mstm: Figure 4-2 File System Device ==== ====== ====== Path Product =========== ========================= =========== ================== Bus Adapter Bus Adapter 8/0/0 NIO Terminal Multiplexor Fast/Wide SCSI Interface 8/4.3.0 SCSI Disk 8/4.4.0 SCSI Disk 8/4.10.0...

  • Page 38: System Map In Cstm

    Support Tools Manager (STM) System Map and Device Icons System Map in cstm The cstm system map is almost identical to the mstm system map. The main difference is that cstm provides each device with a device number: Figure 4-3 Path Product =========== ========================= =========== ==================...

  • Page 39: Kinds Of Support Tools

    Expert tools require a Support Class or Node license, or in some cases an HP-only license. Utilities Are support tools which are not device specific. Current tools include logtool (for reading system logs) and a disk copy utility.

  • Page 40: Menus And Commands

    Support Tools Manager (STM) Menus and Commands Menus and Commands The xstm, mstm, and cstm interfaces all have different ways to display menus and accept commands from the user. The following subsections detail the xstm, mstm, and cstm menus and commands. xstm Menus and Commands In xstm, commands are accessed by means of pull-down menus.

  • Page 41: Mstm Menus And Commands

    Support Tools Manager (STM) Menus and Commands mstm Menus and Commands In mstm, you traverse screens and menus, and select commands from pulldown menus, which are similar to those found in xstm: Figure 4-5 mstm Menu Bar and Softkeys Figure 4-6 mstm Pulldown Menu Example Chapter 4...
  • Page 42 Support Tools Manager (STM) Menus and Commands Screen Navigation There are two types of screen navigation: • Navigating between screens • Navigating within screens To navigate between one screen and another, use the Tab key. To navigate from one portion to another portion of the same screen, use the Prev and Next keys (or, alternatively, the Cursor Up and Cursor Down keys).
  • Page 43 Support Tools Manager (STM) Menus and Commands Figure 4-7 mstm Menus and Commands Chapter 4...
  • Page 44 Support Tools Manager (STM) Menus and Commands mstm Shortcut Keys A new 'shortcuts' feature has been added to mstm which lets you do frequently performed operations quickly. For example, to select all disks and then run the verify tool on them, the user would hit the keys 'dv<RETURN>' while the mstm map is displayed.

  • Page 45: Cstm Menus And Commands

    In cstm, you simply enter the command name (or its abbreviated form) at the prompt. There are no menus and you can enter any command at any time. The following lists the cstm commands for the HP-UX 10.10 to 11.0 releases by category. The format is command (abbreviation):...

  • Page 46: Getting Result Information (Logs)

    Support Tools Manager (STM) Getting Result Information (Logs) Getting Result Information (Logs) Most of the time you will get the information you need by looking at the status of device icons on the system map. For example, a device icon in xstm is green for Successful and red for Failure.

  • Page 47: Remote Execution

    Support Tools Manager (STM) Remote Execution Remote Execution You can run the STM user interface on one machine, and use it to run support tools on one or more remote machines. See Figure 4-9 for a display of possible connections. The computer running the user interface is the UI system and the computer running the support tools is the Unit Under Test or UUT).

  • Page 48: Distributed Structure

    Support Tools Manager (STM) Remote Execution Distributed Structure Efficient remote execution is possible because STM has a distributed structure. Figure 4-10 shows how the parts of STM are distributed between the UI machine and the UUT. Figure 4-10 Diagram of STM's Distributed Structure The UI system contains the binaries for the graphical, menu, and command line interfaces, as well as for the Core UI which underlies them.

  • Page 49: Getting Help

    • On Tasks: Cookbook procedures for performing common system tasks using STM. • On Application: General information about the Support Tool Manager • On Help: Information about using the HP Help system. • On Version: Copyright, version, and legal information about STM.
  • Page 50 Support Tools Manager (STM) Getting Help Figure 4-11 Sample Online Help in xstm (for FW Update Tool) Chapter 4...

  • Page 51: Common Problems

    STM on it, and use the "File — >Administration — >Local UUT Logs" command to view the log files on the host machine and determine what the problem The remote machine must have: • HP-UX 10.01 or higher. • The bundle containing STM (OnlineDiag) loaded. • The diagmond demon running.

  • Page 52: A Device In The Stm Map Is "Unknown" Or Its Icon Is Blank

    • The contents of the Scan HW Log. • The output of the "Device — >Current Device Status" STM command. • The output of the ioscan -kF HP-UX command. • The type of device and its product number (if known).

  • Page 53: Scsi Tape And Disk Tools Report Scsi Commands As Failed In The Test Activity Logs

    SCSI Tape and Disk Tools report SCSI commands as failed in the Test Activity Logs. Some of the SCSI disk and tape tools log errors in their Test Activity logs indicating that commands such as LOG SENSE and INQUIRY failed. This is usually because the drive being tested is an older drive which did not implement these commands in the form they are being used.
  • Page 54 Support Tools Manager (STM) Common Problems Chapter 4...

  • Page 55: Using The Diagnostic/Ipr Media To Install Diagnostics On Your System

    Install Diagnostics on Your System The Diagnostic/IPR Media is the swinstall format distribution media for the following hardware support products for 10.01, 10.10, 10.20, 10.30, and 11.x HP-UX systems; it is also the update format distribution media for the 9.04 and 9.07 HP-UX systems.

  • Page 56: Support Tools Manager (Hp-Ux 9000 Series 800/700)

    Support Tools Manager (HP-UX 9000 Series 800/700) Support Tools Manager (HP-UX 9000 Series 800/700) The Support Tools Manager (STM) on HP-UX 10.x and 11.x systems provides a simple interface to online diagnostics and support tools. For information on STM, see: •...

  • Page 57: Ems Hardware Monitors

    Hardware event monitoring is available to users running HP-UX 10.20 or 11.x (IPR 9902 or later; 9902 refers to the February 1999 release). Hardware event monitoring provides a high level of protection against system hardware failure.

  • Page 58: Hp Predictive Support

    HP Predictive Support HP Predictive Support HP Predictive Support helps improve the reliability of your HP 9000 Series 800s by monitoring disk/tape drives and system memory for potential problems. If a potential problem is detected, HP Predictive Support transfers this information to the Hewlett-Packard Response Center.
  • Page 59 • The inventory of software and patches installed on your systems is tracked by the PROACTIVE patching utility. The HP Response Center Engineers use this information to recommend patches for customers with high-end support agreements, such as Personalized System Support or Business Continuity.

  • Page 60: Lif-Load (Hp-Ux 9000 Series 800 And 700 Systems)

    ISL level at the next reboot of the computer system. These tools enable the user to verify the installation and operability of devices attached to HP Precision Architecture RISC (PA-RISC) computer systems, prior to booting the computer to the operating system level.

  • Page 61: Installing Online Support Tools From The Diagnostic/Ipr Media (Cd-Rom)

    Depot at http://www.software.hp.com/. At the site, select the product category named “Enhancement Releases”. Then scroll down to the entry for “Support Tools for the HP 9000”. Click on the entry for a description of the package. Installation instructions are also available at the site.
  • Page 62 Using the Diagnostic/IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic/IPR Media (CD-ROM) 1. Boot HP-UX 2. Insert the Diagnostic/IPR Media CD-ROM into the drive. 3. Find the device file for the CD-ROM drive by using the ioscan -fn or ioscan -fnC disk command.
  • Page 63 An advantage of installing patches from the Diagnostic/IPR Media is that only one reboot is required for multiple kernel (OS) patches. Alternately, you can obtain the patches through the HP Electronic Support Centers: • For Americas and Asia-Pacific: http://us-support.external.hp.com/ • For Europe: http://europe-support.external.hp.com/ Log onto the appropriate URL and follow the directions given.
  • Page 64 Using the Diagnostic/IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic/IPR Media (CD-ROM) Figure 5-1 Specify Source Window Chapter 5...
  • Page 65 Using the Diagnostic/IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic/IPR Media (CD-ROM) 10.Click on the button. The "Software Selection Window" appears: Figure 5-2 Software Selection Window Chapter 5...
  • Page 66 Most users select the offline diagnostics (LIF-LOAD) and the Support Tool Manager (Sup-Tool-Mgr-x00) to be installed as shown in the following example. If you have an S800 system, you may also choose HP Predictive Support (not shown in this example, since it is not available on S700 systems).
  • Page 67 Figure 5-4 Marking Products to Be Installed 12.To install the selected products, use the "Actions" menu option "Install (analysis)" to begin the analysis phase of the installation: Figure 5-5 Install Analysis Window Chapter 5 Using the Diagnostic/IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic/IPR Media (CD-ROM)
  • Page 68 Using the Diagnostic/IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic/IPR Media (CD-ROM) 13.After the analysis has completed, click the "Confirmation" window appears. Figure 5-6 First Confirmation Window 14.Click the button to continue with the installation. A second "Confirmation Window" appears for 10.20 systems.
  • Page 69 THIS COMPLETES THE PROCEDURE FOR INSTALLING SUPPORT TOOLS.. For the most current information on Support Tools, see our Web site, “Systems Hardware, Diagnostics, and Monitoring,” at http://www.docs.hp.com/hpux/systems/. This Web site also contains additional documents, such as tutorials, quick reference guides, and release information.
  • Page 70 Using the Diagnostic/IPR Media to Install Diagnostics on Your System Installing Online Support Tools from the Diagnostic/IPR Media (CD-ROM) Chapter 5...

  • Page 71: Disk Copy Utility - To Make An Image Of A Disk After Install Or Upgrade

    Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) COPYUTIL is designed to copy data from a given disk to a tape and then at a later time, copy the data from the tape back to a disk.

  • Page 72: Operating Environment

    Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Operating Environment Operating Environment COPYUTIL operates under ODE and thus it only operates in an offline environment. When COPYUTIL is executed, ODE handles all the I/O with the user and it handles several higher level commands like LOG, HELP, and so forth.

  • Page 73: Quick Start Instructions

    Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Quick Start Instructions Executing COPYUTIL . To execute COPYUTIL, boot to ISL, then type: ISL> ode copyutil *************************************************************************** ****** ****** Offline Diagnostic Environment...
  • Page 74 Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Quick Start Instructions At this point, typing UTILINFO would give you a good idea of what to do, but let us assume we just want to copy data off the last Quantum disk drive (disk index 5) onto the DDS tape drive (tape index 4).
  • Page 75 Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Quick Start Instructions Restored Successful. COPYUTIL> You have now restored the data onto your new disk drive. You may wish to verify that the data on the tape and the disk are the same.
  • Page 76 Disk Copy Utility — To make an image of a disk after install or upgrade (HP-UX 10.x to 11.x) Quick Start Instructions Appendix A...

  • Page 77: Ems Hardware Monitors

    Hardware event monitoring is available to users running HP-UX 10.20 or 11.x, with a Diagnostic/IPR Media of February 1999 or later.. Hardware event monitoring provides a high level of protection against system hardware failure.

  • Page 78: Enabling Hardware Monitoring

    Fibre Channel Interconnect Fibre Channel Interface Cards High Availability Storage System Enclosures SCSI Tape Products HP SCSI Disk Products HP Fibre Channel Disk Products Memory LPMCs Core hardware Kernel resources In addition, a hardware status monitor is provided to monitor the current status of the products supported by the above list.
  • Page 79 EMS Hardware Monitors Enabling Hardware Monitoring Appendix B...
  • Page 80 EMS Hardware Monitors Enabling Hardware Monitoring Appendix B...
  • Page 81 Index COPYUTIL (disk copy utility) operating environment cstm user interface menus and commands system map device icons diagnose tool (STM) Diagnostic/IPR Media overview physical layout purpose will it boot? diagnostics installing overview usage disk copy utility (COPYUTIL) executing quick start instructions EMS hardware monitors enabling installing...

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