Check Realpresence Trio Visual+ Status; Check Calendar Status; Tips For Resolving Content Sharing Issues; Tips For Resolving Camera Issues - Polycom RealPresence Trio 8500 User Manual

Poly TRIO 8500 | 8800
Troubleshooting Tips

Check RealPresence Trio Visual+ Status

If the local or far-end's video stream or content is not displaying on the monitor, check the status of the
RealPresence Trio Visual+ and make sure the accessory is on and paired with the RealPresence Trio
8800. To check the status of the RealPresence Trio Visual+:
1. Navigate to
Make sure that the Paired Device is Connected.
2.
3. If the paired device is not connected, contact your system administrator.

Check Calendar Status

When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders, it
is possible that the system is not connected to the Microsoft Exchange Server. You can check the status of
the calendar to make sure it is connected to the Exchange Server. To check the status of the Calendar
feature:
1. Navigate to
2. Ensure the
If the status of the Calendar states that it is not connected to the server, contact your administrator.

Tips for Resolving Content Sharing Issues

If your content is not showing, try the following actions:
Make sure your device is on the same network and WiFi as the room system.

 Contact your system administrator for additional help

Tips for Resolving Camera Issues

If the USB camera is not working during a video call, try the following actions:
 Ensure the RealPresence Trio Visual+ is paired and connected with the RealPresence Trio (Ref. section
Check RealPresence Trio Visual+
Disconnect the USB camera from the RealPresence Trio Visual+ and then reconnect the camera.

Make sure the USB camera is a supported camera (Logitech Webcam C930e recommended).

 Contact your system administrator for additional help.
GoMomentum.com
Settings > Status > Networked
Settings > Status > Calendar.
Status field displays Connected to
Status).
Devices.
server.
46
User Guide
888.538.3960