Avaya G700 Installation And Upgrades page 319

call appearance
A button that is used to place outgoing calls, receive incoming calls, and hold calls. Two lights next to the button show
the status of the call appearance. An attendant console has six call appearance buttons that are labeled a through f. A
telephone has a single call appearance button that is labeled with an extension number.
Call Detail Recording (CDR)
A feature that uses software and hardware to record call data. CDR was formerly called Station Message Detail
Recording (SMDR). See also
Call Detail Recording utility (CDRU)
Software that collects, stores, filters, and provides output of call detail records. See also
Call Management System (CMS)
Avaya Call Management System (CMS)
See
call vector
A set of up to 15 vector commands that are performed for an incoming call or an internal call.
call work code (CWC)
A number that ACD agents use to record the occurrence of customer-defined events on ACD calls. CWCs can contain up
to 16 digits. Agents often use account codes, social security numbers, or telephone numbers for call work codes.
callback call
A call that automatically returns to a telephone on which the Automatic Callback (ACB) feature or the Ringback Queuing
feature is active.
call-control capabilities
Capabilities (Third Party Selective Hold, Third Party Reconnect, Third Party Merge) that can be used in either of the
Third Party Call Control ASE (cluster) subsets (Call Control and Domain Control).
Caller ID (CID)
See Incoming Call Identifier
Caller's Emergency Service Identification (CESID)
A telephone extension that a switch sends to a public safety answering point (PSAP). A CESID helps to locate callers
who require emergency 911 services. See also
call reference value (CRV)
An identifier within ISDN messages that associates a related sequence of messages. In ASAI, CRVs distinguish between
associations.
call waiting ringback tone
A tone that notifies the attendant that the Attendant Call Waiting feature is active, and that the called party knows about
the waiting call. In the US, A call waiting ringback tone is the same as a ringback tone except that the call waiting
ringback tone decreases in the last 0.2 seconds. Tones in other countries might sound different.
CAMA
centralized automatic message accounting (CAMA)
See
capability
A request for an operation or an indication of an operation. For example, Third Party Make Call is a request to set up a
call, and event report is an indication that an event occurred.
capability group
A set of capabilities that an application can request. Capability groups, which are determined by switch administration,
denote association types. For example, Call Control is a type of association that allows certain functions (the functions in
the capability group) to be performed over this type of association. Also called an administration group or an application
service element (ASE).
Installation and Upgrades for G700 with S8300 or S8700
555-234-100 — Issue 3 — May 2003
Call Detail Recording utility (CDRU)
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(ICI).
public safety answering point (PSAP)
.
Call Detail Recording (CDR)
.
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Glossary:
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