Interpreting Offset Output Tray Error Messages; Installation Problems - Genicom LN28 User Giude

Interpreting Offset Output Tray Error Messages

The printer control panel displays error messages when there is a problem with the printer or any of
the optional paper-handling components. The following table lists all of the error messages associ-
ated with the offset output tray, the possible cause of the error, and the action to take to correct the
problem. If the control panel shows an error message that concerns another part of the printer, refer
to Chapter 5: Troubleshooting for a complete list of all warning and error messages.
Error or Warning
Message Line 1
(Warning message, printer
continues operating and line
1 shows printer status.)
E8 JAM OFF. TRAY
E5 COVER OPEN
OFFSET TRAY FULL
OFFSET TRAY FAIL

Installation Problems

Simple oversights during installation may cause problems when you first use the offset output tray.
If the offset output tray is inoperative after you have installed it, use the following procedure to
check several possible causes.
1. Turn the printer off by pressing the [ O ] on the power switch on the right side of the printer.
2. Make sure that the offset output tray is firmly attached to the printer and that the wiring
attaching the paper diverter to the printer is intact.
If the offset output tray is firmly attached and the wiring is intact but the offset output tray is
still inoperative, return to the installation procedure and carefully repeat all of the installation
steps.
3. If the offset output tray is still inoperative after reinstallation, remove it from the printer so
you can run tests on the printer alone.
4. Print a few sheets of paper to the main output tray to make sure the printer is still opera-
tional.
• If the printer is operational when the offset output tray is not attached, contact either
your sales representative or a service technician and report your problem.
• If the printer is not operational when the offset output tray is not attached, refer to
Chapter 5: Troubleshooting for procedures to correct printer problems. After correcting
the printer problem, return to this chapter to reinstall the offset output tray.
Nov 00
GENICOM LN28 and microLaser 280 User Guide 9-9
Error or Warning Possible Cause
Message Line 2
Offset Tray Full The offset output tray is
full.
Remove paper There is a jam at the
offset output tray.
Offset Tray The offset tray is open.
Remove Paper The offset output tray is
full.
Call Service The offset tray has
failed.
Genicom
Solving Offset Output Tray Problems
Action
Remove paper from the
tray.
Remove the paper jam.
See "Clearing an Offset
Output Tray Paper Jam"
on page 9-10.
Close the offset tray
cover.
Remove paper from the
tray.
Turn the printer off, then
turn it on. If the problem
reoccurs, contact an
authorized service
provider.
Publication No. GEG-99018A