Correcting Miscellaneous Offset Output Tray Problems - Genicom LN28 User Giude

Correcting Miscellaneous Offset Output Tray Problems

Some offset output tray problems may not cause an error message and may not interfere with the
operation of the printer. If you are experiencing one of the problems listed below and there is no
error message shown on the control panel display, refer to the procedures in the following sections
to check the possible causes of the specific problem.
• Inoperative offset output tray
• Erratic operation
• Unusual noise
Inoperative Offset Output Tray
The following characteristics define this feeder problem:
• The offset output tray appears to be inoperative.
• When attempting to print to the offset output tray, the offset output tray does not respond
and does not transport paper.
• The control panel does not display an error code.
The following procedure guides you through multiple actions that may solve this offset output tray
problem. Proceed one step at a time until the problem is solved—you may not need to complete
the entire procedure. If one of the steps in this procedure corrects the problem but the identical
problem returns in less than 50 prints, call for service.
1. Open and then firmly close all of the printer and offset output tray doors and covers.
Interlock switches monitor the position of printer doors and covers. When a door is closed,
the interlock switch is activated and the offset output tray can operate. When a door is open,
the interlock switch is not activated and the offset output tray cannot operate. If a door is not
firmly closed, the interlock switch may not be fully activated—resulting in an inoperative off-
set output tray.
2. Examine the printer driver settings to make sure the offset output tray is available as an
installed option. If the offset output tray is correctly set as an installed option, reload the
printer driver software.
The printer driver software running on the host computer may be damaged. Reinstalling the
software is an easy and inexpensive way to isolate or eliminate the problem. Refer to the
DRIVERS folder on the Electronic Library CD-ROM for detailed instructions on installing
the driver.
3. Call your service technician.
This problem may be caused by a malfunctioning or broken component that requires service.
Offset Output Tray Operates Erratically
The following characteristics define this offset output tray problem:
• The offset output tray does not function correctly.
• The offset output tray does not transport paper, or transports paper without a request.
• The control panel does not display an error code.
Nov 00
GENICOM LN28 and microLaser 280 User Guide 9-11
Solving Offset Output Tray Problems
Genicom
Publication No. GEG-99018A