Polycom CX400 User Manual
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Polycom CX400 User Manual

Polycom user guide cordless telephone cx400
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User Guide
®
for the Polycom
CX400
Cordless Phone
September, 2007 Edition
1725-32002-001 Rev. A

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  • Page 1 User Guide ® for the Polycom CX400 Cordless Phone September, 2007 Edition 1725-32002-001 Rev. A...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    Microsoft Office Communications Server 2007, and your network is correctly configured. As well, read the Parts List Safety Notices sections in this guide before you set up and use the Polycom CX400 cordless phone. This information can also be found at http://www.polycom.com/support/voicedocumentation/.
  • Page 4 User Guide Polycom CX400 Cordless Phone...

  • Page 5: Table Of Contents

    Assembling Your Polycom CX400 Cordless Phone ....1–3 Features of Your Polycom CX400 Cordless Phone ....1–8 Before You Use Your Polycom CX400 Cordless Phone .
  • Page 6 Upgrading Your Phone’s Firmware ......2–10 3 Troubleshooting Your Polycom® CX400 Cordless Phone . . . 3–1 Power and Startup .

  • Page 7: Getting Started With Your Polycom® Cx400 Cordless Phone

    This chapter provides basic installation instructions and information for obtaining the best performance with your Polycom CX400 cordless phone. The Polycom CX400 cordless phone provides a flexible and efficient means to access the advanced communication functions of Microsoft Office Communicator 2007.

  • Page 8: Parts List

    User Guide Polycom CX400 Cordless Phone If you require additional information or assistance with your new phone, contact your system administrator. Before you connect your Polycom CX400 cordless phone to your computer, you Note must have Microsoft Office Communicator 2007 installed and running on your computer.

  • Page 9: Assembling Your Polycom Cx400 Cordless Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your Polycom CX400 Cordless Phone This section describes how to assemble your Polycom CX400 cordless phone: • •...

  • Page 10: Charging The Polycom Cx400 Handset Battery

    User Guide Polycom CX400 Cordless Phone 2. Connect the USB connector to a USB 1.1 or 2.0 port on your computer. Charging the Polycom CX400 Handset Battery To charge the handset battery: 1. Insert the battery into the handset. 1 - 4...

  • Page 11: Pairing The Polycom Cx400 Handset And Cradle

    Pairing the Polycom CX400 Handset and Cradle The process of pairing the handset and cradle associates a specific handset with a specific cradle. This avoids interference when several Polycom CX400 cordless Phones are used within range of one another. The right-hand green LED on the front of the cradle indicates whether the handset is paired with the USB cradle.
  • Page 12 2. If the right-hand green LED on the front of the cradle is steady green, the 3. If the right-hand green LED on the front of the cradle is flashing green, To pair the Polycom CX400 handset and cradle: 1. Press and hold Power On key for at least three seconds until the display 2.

  • Page 13: Connecting The Optional Headset

    Polycom recommends the use of a high quality headset for use with the Polycom CX400 cordless Phone. Any headset with a 2.5 mm plug designed for use with mobile phones will work with the Polycom CX400 cordless phone. Any of these headsets may provide adequate performance, but in general they will not provide the same high quality audio as the Polycom CX400 cordless phone.

  • Page 14: Features Of Your Polycom Cx400 Cordless Phone

    Antistatic spray applied to carpets in the workplace can reduce the level of static buildup. Features of Your Polycom CX400 Cordless Phone The features of the Polycom CX400 cordless phone are: 1. Earpiece 2. Graphic Display—Shows presence information, call status, date, time, 3.

  • Page 15: Before You Use Your Polycom Cx400 Cordless Phone

    Configuring Microsoft Office Communicator 2007 for Polycom CX400 Cordless Phone Before using your Polycom CX400 cordless phone, you must verify that the Microsoft Office Communicator 2007 audio settings are properly configured to route incoming and outgoing voice to and from your Polycom CX400 cordless phone.

  • Page 16: Usage Guidelines

    Communicator 2007 help and documentation. Docking Cradle and Handset LED Indicators The Polycom CX400 cordless phone cradle has two LEDs that provide information about battery charging and connection status. The handset has an LED that indicates the state of the handset. The various states and interpretations are described in the following table.

  • Page 17: Using The Basic Features Of Your Polycom® Cx400 Cordless Phone

    Polycom CX400 Cordless Phone Your Polycom CX400 cordless phone is designed to be used like a regular handset, but you place calls using the Microsoft Office Communicator 2007 client window. Calls may be answered using the phone or the Microsoft Office Communicator 2007 client window.

  • Page 18: Placing A Call

    To troubleshoot issues with the phone, refer to Polycom® CX400 Cordless Phone This guide only describes how to use the Polycom CX400 cordless phone with Microsoft Office Communicator 2007. For more information on how to use Microsoft Office Communicator 2007, refer to your Microsoft documentation.

  • Page 19: Answering A Call

    At the same time, the handset display will light up and present information about the incoming call. Using the Basic Features of Your Polycom® CX400 Cordless Phone window. start the call: Double click on the contact’s name in the Microsoft Office...

  • Page 20: Ending A Call

    Do Not Disturb (for the next 30 minutes), or redirecting the call to another number, device, or to your voice mail. To answer an incoming call with the Polycom CX400 cordless phone: To answer an incoming call with Microsoft Office Communicator 2007:...

  • Page 21: Muting The Microphone

    For more Using the Basic Features of Your Polycom® CX400 Cordless Phone Press End Call soft key in the Microsoft Office Communicator 2007 conversation window.

  • Page 22: Putting A Call On Hold

    Press the Hold soft key in the Microsoft Office Communicator 2007 window or press the Call key on the Polycom CX400 handset again to resume the call. More than one caller may be put on hold at a time. In this case, repeatedly pressing the Call key on the handset will cycle through the held calls, one by one.

  • Page 23: Using Voice Mail

    This feature requires that you are have access to a Microsoft Exchange 2007 server. For more information, contact with your system administrator. Using the Basic Features of Your Polycom® CX400 Cordless Phone Forwarding icon to the right of your name.

  • Page 24: Using A Headset

    Pressing this key will toggle between speakerphone and handset audio output. Controlling a Microsoft PowerPoint Slide Show The Polycom CX400 cordless phone handset has a special mode that allows it to be used as a wireless controller for Microsoft PowerPoint slide show presentations.

  • Page 25: Restarting Your Phone

    On rare occasions, your phone may experience a problem that will require it to be restarted. Contact your system administrator before doing so. Using the Basic Features of Your Polycom® CX400 Cordless Phone The Polycom CX400 cordless phone cradle must be attached to this computer. Switch to the PowerPoint position.

  • Page 26: Upgrading Your Phone's Firmware

    To restart the phone: Upgrading Your Phone’s Firmware Your Polycom CX400 cordless phone handset and cradle contain firmware that implements the phone's functionality. From time to time, Polycom may provide updated firmware that will enhance the operation of your phone. You or your system administrator may elect to perform the task of upgrading your phone’s firmware.

  • Page 27: Troubleshooting Your Polycom® Cx400 Cordless Phone

    Troubleshooting Your ® Polycom CX400 Cordless Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • • • • • • If you still need assistance, contact your system administrator. Power and Startup Controls, Making and Receiving Calls...

  • Page 28: Power And Startup

    User Guide Polycom CX400 Cordless Phone Power and Startup Symptom The handset appears to be dead with no LEDs or display (the cradle has power as indicated by LEDs that are steady or flashing). The Handset Status LED is blinking red or the Critical Battery indicator shows in the handset display.

  • Page 29: Controls, Making And Receiving Calls

    Controls, Making and Receiving Calls Symptom The Polycom CX400 handset keys do not provide call control as described in this guide. Troubleshooting Your Polycom® CX400 Cordless Phone Problem Your Microsoft Office Communicator 2007 client or your Microsoft Office Communications Server 2007 system may not be configured properly.

  • Page 30: Access To Screens And Systems

    User Guide Polycom CX400 Cordless Phone Access to Screens and Systems Symptom There is no response from key presses. Your handset display shows another user instead of you. 3 - 4 Problem The Polycom CX400 cordless phone is not in active state.

  • Page 31: Displays

    The display may not show any user specific information at all. The display is flickering. Troubleshooting Your Polycom® CX400 Cordless Phone Problem The cradle is not receiving power or the handset battery is discharged.

  • Page 32: Audio

    User Guide Polycom CX400 Cordless Phone Audio Symptom There is no audio on the Polycom CX400 handset earpiece. There is no audio on the headset. Pressing the Speakerphone key has no effect. The sound still comes out of the handset earpiece.

  • Page 33: Microsoft Office Communicator 2007

    Microsoft Office Communicator 2007 Symptom The Microsoft Office Communicator 2007 client is not working properly. Troubleshooting Your Polycom® CX400 Cordless Phone Problem There may be problems with the Microsoft Office Communicator 2007 client software or with Microsoft Office Communications Server 2007.
  • Page 34 User Guide Polycom CX400 Cordless Phone 3 - 8...

  • Page 35: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 36 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 37 WARNING Electrical Safety Failure to properly set up, use, and care for the Polycom CX400 can increase the risk of damage to the Polycom CX400, or possible serious injury. To ensure personal safety, this product must be used with NRTL Listed (UL, CSA, ETL, etc.), and/or CE marked Information Technology equipment.
  • Page 38 Not intended for use in machinery, medical, or industrial applications. This Polycom CX400 has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC and 2006/95/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd, 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 39 és az 1999/5/EC irányelv egyéb [Hungarian]: elõírásainak. Norsk Polycom (UK) Ltd erklærer herved at utstyret Polycom CX400 er i samsvar med [Norwegian]: de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF. Polski Niniejszym Polycom (UK) Ltd o wiadcza, e Polycom CX400 jest zgodne z...
  • Page 40 User Guide Polycom CX400 Cordless Phone Safety Notices - 6...

  • Page 41: Index

    Microsoft Office Communicator 2007 1–9, 2–2 Microsoft PowerPoint slide show 2–8 pairing, handset and cradle 1–5 parts list 1–2 phone location 1–9 placing calls 2–2 Polycom CX400 adjusting volume 2–5 answering calls 2–3 assembling 1–3 calls, on hold 2–6 charging the handset 1–4 connecting to computer 1–3...
  • Page 42 User Guide Polycom CX400 Cordless Phone speakerphone answering a call 2–4, 2–8 placing a call 2–2, 2–8 troubleshooting audio problems 3–7 calling problems 3–5 control problems 3–3 display problems 3–5 Microsoft Office Communicator 2007 problems 3–7 power and startup problems 3–2 screen and system problems 3–4...

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