Removing A Faulty Mpmx/Mpmrx Card - Polycom 4000 Hardware Manual

RealPresence®Collaboration Server 4000 Hardware Guide

Removing a Faulty MPMx/MPMRx Card

When upgrading from MPM+ to MPMrx, all connections to the RTM-IP 4000 require Ferrite cables.
All MPMx/MPMRx cards can be installed or removed while the RMX 4000 is powered on and operating.
Prior to removing an MPMx/MPMRx card the captive screws must be unscrewed and the ejector levers must
be opened to initiate a "power down" on the card.
To remove a faulty MPMx/MPMRx card:
1 If applicable, loosen the captive screws and remove the slot cover.
2 Power down the card by partially opening the ejector levers until the blue HS LED on the card and
the Control Unit start to flash.
Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes.
3 The power off sequence for the interconnected MPMx/MPMRx and RTM ISDN cards are initiated as
follows:
 All participant connections on the card are disconnected.
 A fault is generated on the system.
 For each disconnected participant, a participant disconnection event is written to the CDR with the
disconnection cause Disconnected by Operator.
 New participant connections are blocked when the card is removed.
 If an RTM ISDN card is connected to the MPMx/MPMRx card it is also powered off and all ISDN
and PSTN participants are disconnected.
 When an RTM ISDN card is removed, its resources are deducted from the system Resources list.
 A Log File entry is written indicating MPMx/MPMRx card removal.
 Port usage is re-calculated and the Port Gauges and Video/Voice Port Configuration dialog boxes
are updated.
Polycom, Inc. 63