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6
Troubleshooting
If you encounter a problem while using this printer and have trouble solving it, see if any of
the symptoms in the following pages "6.1 Clearing Paper Jams" (P. 215) through "6.8
Network-related Problems" (P. 287) match your problem.
If your problem is described in the following pages, apply the suggested solution provided
for the problem.
If your problem is not described, or could not be solved with the suggested solution, contact
our Customer Support Center or your dealer.
6.1
Clearing Paper Jams
A paper jam will disable the machine and cause an alarm to sound. An <Error> lamp will
light on the control panel and an error message will appear on the display. Use the figure
on the bottom left of the control panel to check the location of the paper jam described in
the message, and remove the jammed paper.
After the paper jam is cleared, printing restarts automatically from the point where printing
stopped due to the paper jam.
Alpha-
numerics
indicated
in the
figure
1, 2, 3 & 4
5
A
B
C
D
-
-
F
-
-
-
-
-
-
-
Position of Paper Jams
on the Message
Tray 1 to 4
Tray 5 (Bypass tray)
Cover A
Cover B
Cover C
Cover D
High Capacity Feeder /
Tray 6
Finisher / Top cover
Finisher / Transport Cover
F
Finisher / Exit Cover H
Finisher / [2a]
Finisher / [2b]
Finisher / [3]
Finisher / [4] / [4a]
Finisher / [4] / [4b]
Finisher / [4a] / [Right
Bottom Tray]
Paper Jam Solution
Paper Jam in the Bypass Tray 5
Paper Jams in Duplex Module Cover B
Paper Jams in Tray 6 (HCF B1)
F
Paper Jams at H in the Finisher
6.1 Clearing Paper Jams
Referenc
e Pages
P. 217
P. 216
P. 223
P. 228
P. 225
P. 226
P. 220
P. 229
P. 231
P. 236
P. 232
P. 233
P. 235
P. 236
P. 237
P. 239
215
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