Managing Calls; Call Waiting; Switching From Your Cell Phone To Your Office Phone - Avaya

EC500 User Manual

Managing calls

Managing calls
When you are on an EC500 call, the call management features described in this
section are available.

Call waiting

If your cell phone supports call waiting, a second incoming call to your office
number is delivered to your cell phone even if your cell phone is currently in use.
You can answer a second call, switch between two calls, or conference the calls if
these features are supported as part of your contract with your cellular service
provider. These features operate as described in your cell phone documentation,
and do not involve EC500 or your Avaya™ telephone system.
NOTE:
Call waiting, switching between calls, and conferencing are available only if:
Switching from your cell phone to your office
phone
Because EC500 allows your cell phone to function as an extension of your office
number, you can switch between the two phones when you are in the office. For
example, you enable EC500 on your cell phone before leaving for work and
receive a call en route. The call continues as you arrive at your office and proceed
to your desk. At that point you'd like to use your office phone to continue the call.
NOTE:
EC500 works wherever your cell phone currently works. You may lose cell
calls while in your building; optional installation of a distributed antenna
system (DAS) in buildings with poor cell reception has proven to be an
effective solution. Your system administrator should contact Avaya for
details.
These features are supported by your cellular service provider, and
These features are part of your cellular service contract.
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Issue 4 May 2003