Toshiba STRATA CS Commutation Server User Manual page 6

Call center scoreboard add-on

Contents

Call Center Scoreboard

Triggering Alarms When Statistics Fall Too Low ........................................................19

Changing Alarm Profile Associated with a Layout .......................................................20

Deleting Alarm Profile From a Layout ..........................................................................20

Designing and Saving a Layout ........................................................................................20

Designing Layout ...........................................................................................................21

Saving Layout ................................................................................................................21

Opening Layout .............................................................................................................22

Deleting Window From a Layout ..................................................................................22

Editing Layout ...............................................................................................................22

Sharing Layouts, Windows, and Alarm Profiles ...........................................................23

Call Center Statistics You Can Display ............................................................................24

Sending Statistics to Wallboard Display Unit ..................................................................32

Connecting Wallboard ...................................................................................................32

Sending Window Data to Wallboard .............................................................................32

Changing Adaptive Wallboard Colors ...........................................................................35

Troubleshooting Wallboard Problems ...........................................................................36

Starting Call Center Scoreboard from Command Line ....................................................36

Increasing Call Center Scoreboard Performance ..............................................................37

Reporting Problems to Toshiba .....................................................................................37

.......................................................................................................................................39

Strata CS Call Center Scoreboard 08/02

Table of Contents

Strata cs call center scoreboard add-on1