Table of Contents
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Contents
Call Center Scoreboard
Triggering Alarms When Statistics Fall Too Low ........................................................19
Changing Alarm Profile Associated with a Layout .......................................................20
Deleting Alarm Profile From a Layout ..........................................................................20
Designing and Saving a Layout ........................................................................................20
Designing Layout ...........................................................................................................21
Saving Layout ................................................................................................................21
Opening Layout .............................................................................................................22
Using Window or Alarm Profile in More Than One Layout .........................................22
Deleting Window From a Layout ..................................................................................22
Editing Layout ...............................................................................................................22
Sharing Layouts, Windows, and Alarm Profiles ...........................................................23
Call Center Statistics You Can Display ............................................................................24
Sending Statistics to Wallboard Display Unit ..................................................................32
Connecting Wallboard ...................................................................................................32
Sending Window Data to Wallboard .............................................................................32
Changing Adaptive Wallboard Colors ...........................................................................35
Troubleshooting Wallboard Problems ...........................................................................36
Starting Call Center Scoreboard from Command Line ....................................................36
Increasing Call Center Scoreboard Performance ..............................................................37
Reporting Problems to Toshiba .....................................................................................37
.......................................................................................................................................39
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Strata CS Call Center Scoreboard 08/02
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Table of Contents
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