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Call Center Scoreboard
Viewing Agent Status
Personal Status Icons
The following table defines each personal status icon. The icons display in the
Unavailable column. Agents in the Available or Available (Queue Only) status are
signed out.
Available.
Available (Queue Only).
Available (Non-Queue).
On Break.
Do Not Disturb.
In a Meeting.
Out of the Office.
On Vacation.
Custom.
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Stratagy CS Call Center Scoreboard User Guide
08/02
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