Call Center Scoreboard
Designing and Saving a Layout
To open a saved layout in the Call Center Scoreboard, choose File > Open and
select the layout you want to open. Layouts have the file extension .CCA.
The layout you open replaces the layout currently displayed in the Call Center
Using Window or Alarm Profile in More Than One
Because windows and alarm profiles are saved individually, you can use them in more
than one layout.
To add a pre-existing window to a layout, choose File > Open and select the
window. Windows have the file extension .WIN.
To add a pre-existing alarm profile to a layout, choose File > Open and select the
alarm profile. Alarm profiles have the file extension .ALM.
Deleting Window From a Layout
To delete a window from a layout, close the window by clicking the
right corner, then save the layout.
1. To edit the properties of the current layout,
choose View > Layout. The Layout dialog box
opens (shown right).
2. The dialog box displays the windows and the
alarm profile associated with the layout. You
can modify the layout properties in the
To add a saved window to the layout, click
Add and select the window. (To position
the window in the layout, close the dialog
box, position the window by dragging its
title bar, and save the layout.)
Stratagy CS Call Center Scoreboard User Guide
in its upper