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Setting Agent Activity Window Alarms; Printing Agent Activity Window Data - Toshiba STRATA CS Commutation Server User Manual

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Setting Agent Activity Window Alarms

You can have the Agent Activity window display agents' names in color when their
time in state exceeds a limit that you define. You can define a different limit for each
state, and for each queue.
You set Agent Activity window alarms the same way you set alarms for a statistics
window (see
statistics to change colors in the Agent Activity window:
Longest Active Ready
Longest Active Talk Time - Inbound
Longest Active Talk Time - Outbound
Longest Active Wrapup
Longest Active Unavailable
Longest Active Standby

Printing Agent Activity Window Data

Choose File > Print to print the current data in the Agent Activity window. If
multiple Agent Activity windows are open, each prints to a separate page. All open
statistics windows print as well.
Stratagy CS Call Center Scoreboard User Guide
"Defining Alarm Profile" on page
16). Set alarms on the following
Call Center Scoreboard
Viewing Agent Status



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