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Setting Agent Activity Window Alarms; Printing Agent Activity Window Data - Toshiba STRATA CS Commutation Server User Manual

Call center scoreboard add-on
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Setting Agent Activity Window Alarms

You can have the Agent Activity window display agents' names in color when their
time in state exceeds a limit that you define. You can define a different limit for each
state, and for each queue.
You set Agent Activity window alarms the same way you set alarms for a statistics
window (see
statistics to change colors in the Agent Activity window:
Longest Active Ready
Longest Active Talk Time - Inbound
Longest Active Talk Time - Outbound
Longest Active Wrapup
Longest Active Unavailable
Longest Active Standby

Printing Agent Activity Window Data

Choose File > Print to print the current data in the Agent Activity window. If
multiple Agent Activity windows are open, each prints to a separate page. All open
statistics windows print as well.
Stratagy CS Call Center Scoreboard User Guide
"Defining Alarm Profile" on page
16). Set alarms on the following
08/02
Call Center Scoreboard
Viewing Agent Status
11

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