Setting Agent Activity Window Alarms; Printing Agent Activity Window Data - Toshiba STRATA CS Commutation Server User Manual

Setting Agent Activity Window Alarms

You can have the Agent Activity window display agents' names in color when their
time in state exceeds a limit that you define. You can define a different limit for each
state, and for each queue.
You set Agent Activity window alarms the same way you set alarms for a statistics
window (see
statistics to change colors in the Agent Activity window:
•
Longest Active Ready
•
Longest Active Talk Time - Inbound
•
Longest Active Talk Time - Outbound
•
Longest Active Wrapup
•
Longest Active Unavailable
•
Longest Active Standby

Printing Agent Activity Window Data

Choose File > Print to print the current data in the Agent Activity window. If
multiple Agent Activity windows are open, each prints to a separate page. All open
statistics windows print as well.
Stratagy CS Call Center Scoreboard User Guide
"Defining Alarm Profile" on page 16). Set alarms on the following
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Call Center Scoreboard
Viewing Agent Status
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