Using Custom Sounds As Alarms
The Call Center Scoreboard provides a number of sounds to use. You can also use any
.WAV file as your alarm sound. You can create sounds using Strata CS by recording
them and exporting them as .WAV files. You can also search the Internet for appealing
.WAV files. Some sound file websites are:
(Toshiba is not responsible for the content of sounds on these or other websites.)
Creating or Editing Alarm Profile
1. Choose View > Alarm Profile. You
can also double-click the alarm icon
in the lower left corner of the Call
Center Scoreboard window
Alarm Profile dialog box opens
2. To add an alarm to the profile, click
Add. The Add New Alarm dialog
box opens (shown right).
3. Under Statistic, click the statistic for
which you want to set an alarm.
To view only the statistics that are
currently displayed in the layout,
select Show Active. To view all
statistics, select Show All.
You can configure an alarm for
any statistic, but alarms will have
no effect unless the corresponding
statistic is displayed in the layout.
4. Under Alarm Condition, enter the value that will trigger the alarm if met or
exceeded. For example, to have an alarm trigger when there are 10 or more calls
Stratagy CS Call Center Scoreboard User Guide
Call Center Scoreboard
Defining Alarm Profile