Table of Contents
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Index
Symbols
* (asterisk) in Agent Activity window,
Numerics
1-line display,
12
A
about this book
conventions,
iii
related documents,
acronyms for statistics,
agent states, viewing,
alarm profile
changing,
20
creating,
17
deleting,
20
for Agent Activity window,
overview,
16
sharing between computers,
alarms when statistics fall too low,
ALPHA messaging software,
C
color
changing on Adaptive wallboards,
Strata CS Call Center Scoreboard User Guide
8
iv
24
7
11
23
19
4
35
08/02
changing on alarms,
specifying for statistics,
command line arguments,
cycling display option,
D
documentation,
iv
E
e-mail notification of alarms,
I
icons in Agent Activity window, viewing key
to,
10
installation,
5
L
layout
designing,
21
editing,
22
overview,
20
saving,
21
sharing between computers,
legend of Agent Activity window icons,
license number entry,
18
13
36
12
19
23
10
5
39
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Table of Contents
