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Wallboard Requirements - Toshiba STRATA CS Commutation Server User Manual

Call center scoreboard add-on
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You must have at least one Strata CS Client license (the license can be shared with
the Strata CS Client, as long as the same user is logged onto the Client and Call
Center Scoreboard).
You must log in to the Call Center Scoreboard as someone who is an agent in at
least one queue with the following permissions:
Monitor Queue statistics
Access Queue call monitor
Access Queue mailbox
As an alternative to giving these permissions to every user who needs to use the
Note
Call Center Scoreboard, you can create a single user called, for example,
"Scoreboard User." Make the Scoreboard User an observer agent (check This
agent is an observer) with the required permissions. Then have your users log in
to the Call Center Scoreboard as the Scoreboard User.

Wallboard Requirements

You can connect a physical wallboard display with the Call Center Scoreboard to
publicly display statistics and messages. For instructions, see
Wallboard Display Unit" on page
The following requirements are necessary for using a wallboard with the Call Center
Scoreboard.
General Requirements
A free COM port on the PC to which the wallboard can connect.
If your wallboard supports network connectivity, you do not need a COM port.
Note
A separately-purchased wallboard display unit from one of the following vendors.
Please contact these vendors directly for sales information, wallboard capabilities,
and technical support.
Adaptive Micro Systems
Spectrum
Stratagy CS Call Center Scoreboard User Guide
32.
08/02
Call Center Scoreboard
Requirements
"Sending Statistics to
3

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