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Understanding Call Center Scoreboard Layout - Toshiba STRATA CS Commutation Server User Manual

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Call Center Scoreboard

Understanding Call Center Scoreboard Layout

7. In the Station ID field, enter the station ID of your Strata CS phone. To learn the
station ID, pick up the phone and press
8. Click OK.
For command line startup arguments that you can put in a Windows shortcut, see
"Starting Call Center Scoreboard from Command Line" on page
Understanding Call Center Scoreboard
Layout
When you first start the Call Center Scoreboard, an empty layout window appears.
The layout can contain two things:
Statistics windows. You can place as many custom statistic windows in the layout
as you want, and each window can display as many statistics as you want. See
"Defining a Statistics Window" on page
An alarm profile. The alarm profile defines what alarms trigger on what statistics.
See
"Defining Alarm Profile" on page
The example shown at right is a
layout with two statistics windows
and an alarm profile defined. The
presence of the alarm profile is
indicated by the icon in the lower
left corner.
Once you define a layout, you can
save it for future use. You can store
multiple layouts, each with their
own windows and alarm profiles.
For more information on building
and managing layouts as a whole,
see
"Designing and Saving a
Layout" on page
You can have the Call Center Scoreboard open with a layout already showing.
Note
See
6
20.
"Starting Call Center Scoreboard from Command Line" on page

.
12.
16.
Stratagy CS Call Center Scoreboard User Guide
36.
36.
08/02

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