Table of Contents
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Index
M ~ W
M
message, displaying in a window,
N
No Answer state,
O
Offering state,
8
one-line display,
overview,
1
P
pager notification of alarms,
password entry,
performance, increasing,
permissions needed for login,
printing statistics, 11,
problems, reporting,
R
Report a Problem command,
requirements,
2
S
separator line,
14
serial number,
5
Server, selecting,
sharing elements between computers,
signed-out, defined,
sounds
playing on alarms,
using custom,
starting,
5
states of agents, viewing,
statistics window
40
15
8
12
19
5
37
3
16
37
37
5
8
18
17
7
cycling display option,
deleting,
editing,
printing,
saving,
sharing between computers,
text messages in,
Strata CS Server, selecting,
T
text message, displaying in a window,
time in state, viewing,
U
username entry,
V
verification key,
voice message, sending on alarms,
W
wallboards
acronyms for statistics,
changing colors on,
connecting,
requirements for,
sending data to,
using,
23
.WAV files, used for alarm sounds,
Wrapup state,
Strata CS Call Center Scoreboard User Guide
12
16
15
16
13
15
5
10
5
5
24
35
32
3
32
32
8
23
15
18
17
08/02
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