Table Of Contents - Toshiba STRATA CS Commutation Server User Manual

Contents
Introduction
Conventions ...................................................................................................................... iii
Related Documents/Media .................................................................................................iv
Call Center Scoreboard
Requirements ......................................................................................................................2
Wallboard Requirements .................................................................................................3
Installation ...........................................................................................................................5
Starting the Call Center Scoreboard ...................................................................................5
Understanding Call Center Scoreboard Layout ..................................................................6
Viewing Agent Status .........................................................................................................7
Interpreting Agent Activity Window ...............................................................................7
Agent Activity Window Options ...................................................................................10
Setting Agent Activity Window Alarms ........................................................................11
Printing Agent Activity Window Data ..........................................................................11
Defining a Statistics Window ...........................................................................................12
Inserting Separator Line ................................................................................................14
Inserting Text Message ..................................................................................................15
Editing Window .............................................................................................................15
Opening Saved Window ................................................................................................15
Saving All Windows ......................................................................................................15
Printing Window Data ...................................................................................................16
Deleting Window ...........................................................................................................16
Defining Alarm Profile .....................................................................................................16
Using Custom Sounds As Alarms .................................................................................17
Creating or Editing Alarm Profile .................................................................................17
Strata CS Call Center Scoreboard 08/02
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