Toshiba STRATA CS Commutation Server User Manual page 36

Call Center Scoreboard
Call Center Statistics You Can Display
Statistic
Longest Active Talk
Time - All
Longest Active Talk
Time - Inbound
Longest Active Talk
Time - Outbound
Longest Active
Unavailable
Longest Active Wait
Time
Longest Active
Wrapup
Longest Call
Longest Talk Time
28
Wallboard
Code
Longest amount of time an agent has
been connected on an active inbound
LATA
or outbound queue call. Shows agent's
name.
Longest amount of time an agent has
LATI been connected on an active inbound
queue call. Shows agent's name.
Longest amount of time an agent has
LATO been connected on an active outbound
queue call. Shows agent's name.
Longest amount of time that an agent
LAU has been unavailable to take queue
calls. Shows agent's name.
The length of the call that is currently
LACA waiting the longest in the queue for an
available agent.
Longest amount of time that an agent
has been in the wrap-up period
LAW
following the end of a queue call.
Shows agent's name.
Length of the longest single call,
including wait time and time spent
LC connected with an agent, since the
beginning of the day, period, or shift.
Includes inbound and outbound calls.
Length of the longest single call since
the beginning of the day, period, or
LTT shift, in terms of time the caller spent
connected with an agent. Shows
agent's name.
Stratagy CS Call Center Scoreboard User Guide
Description
Scoreboard
Only
08/02