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B U S I N E S S
T E L E P H O N E
S O L U T I O N S
Digital Business Telephone Systems
inView
Quick Reference Guide

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   Related Manuals for Toshiba Strata DK424

   Summary of Contents for Toshiba Strata DK424

  • Page 1

    726+,%$ B U S I N E S S T E L E P H O N E S O L U T I O N S Digital Business Telephone Systems inView Quick Reference Guide...

  • Page 2

    726+,%$ Toshiba America Information Systems, Inc. Telecommunication Systems Division 9740 Irvine Boulevard, Irvine, CA 92618-1697 http://telecom.toshiba.com D42-QR-INVIEWVA 4010357 Version A, May 1999...

  • Page 3: Related Documents

    Refer to the following documents for more information: Call Center Solutions Insight DK Supervisor Guide Insight DK Installation Guide Strata DK424 Insight DK CD-ROM Overview The inView Local Area Network (LAN) application displays performance information and agent/extension status on your PC monitor.

  • Page 4

    Buttons 3933 Status Bar Agent Statistics Device Group Statistics Parameters The inView LAN PC displays are different from wallboards, which are physical display boards. The Insight DK application also supports physical wallboards (see the Insight DK Supervisor Guide for details). Both the LAN Wallboard view and status displays can be customized with window tools such as “click and drag,”...

  • Page 5

    PC and go automatically to a pre- set client configuration based on the user To Log In and Start inView From the Windows Start button, select Programs, Insight DK for Toshiba US, then inView LAN Wallboard ...or locate and double-click on the inView LAN Wallboard icon.

  • Page 6: Status Display

    Select the Device Name from the dropdown list. The names are defined by the System Administrator. Select the Parameter to display from the dropdown listbox. The default label appears in the Label Text. Enter a new name in this box to change the label.

  • Page 7: Status Bar

    From the Properties for the Status View, you can: Select the Long or Short Name Format Change font of the Status View Click OK. Pop-up on Message If the inView client application is in the Wallboard View and the application has been minimized or put to the background, and an alarm threshold has been exceeded, then the inView LAN Wallboard is brought to the...

  • Page 8

    Parameters Only View You can minimize the view to display just the parameters only Double-click in the parameter section of the screen (see illustrations on Page 2). Messages You can send a message of up to 256 characters to any other inView User, Agent, or Agent Group, depending on the Message Access Level.

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