Table of Contents
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Index
A
about this book
related documents,
account code, 21, 81,
group,
81
super group,
81
agent, 21,
82
contention,
82
group,
82
logged in time,
logged on,
90
statistics,
11
status window,
super group,
82
alarms
colors,
7
configure,
73
thresholds,
75
view,
77
window, 77,
82
application window,
average
answered call time,
transfer count,
Insight CTX Supervisor Guide
vii
87
87
8
82
87
87
04/03
C
call
in queue graph,
inquired,
88
rate,
88
time
agents ,
88
lines ,
88
waiting, 6,
75
Call Line Identity (CLI),
CD-ROMs,
vii
colors
alarms,
7
status,
7
compile reports,
57
composite screen layout,
indication colors,
configure
alarms,
73
wallboards,
64
connect
device,
88
group,
88
contention report, 57,
15
82
7
7
83
93
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