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Running a Search
Group CDR Search
Group CDR search lets you specify a search by group. To perform this
search, you can log in as the administrator or as a workgroup supervisor.
To run a Group CDR search:
1.
Select the time range for the search:
• User Define—the From/To fields default to a range that includes
the 10 previous days. Edit the date and time for a custom range.
• Today—sets the From/To fields to the current date
• Last 7 Days—sets the From/To range to the previous seven days
2.
Select the Type of search:
• All Calls—calls involving: Auto Attendant/IVR, Ring No Answer,
Queue, Voice Mail (no VM recorded or VM recorded), Connect,
Logon, Logoff, All Trunks Busy, No session, VM Access, Forward,
Transfer, VM Notify, WG Abandoned, Park, System Park,
Conference, Call Monitor, Transfer Cancel, Call Redirect, Call
Pick Up, Dial Cancel
Note: When searching for All Calls in WG CDR, the search
results will not include workgroup agent login/logout, as
the system does not recognize logging in/out as a call.
22 CDR Manual
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