Altigen MAX Communication Server Release 6.5 Manual page 83

Database Definition
Element
DurInRecord Duration of inbound WG calls
were recorded
NumOutConnecte Number of WG outbound
d connected calls
DurOutTalk Duration of outgoing WG calls
(NumOutConnected); from the call
enters "Connected" state until
disconnect
NumOutHold Number of outbound WG calls that
were put on hold by agent (One call
on hold multiple times will count
just one time)
DurOutHold Duration of outbound WG calls put
on hold by agent
NumOutRecord Number of outbound WG calls that
were recorded
DurOutRecord Duration of outbound WG calls
that were recorded
NumOutXfer Count of outbound WG calls that
were transferred by agent
NumOutWrapUp Count of agent outbound WG calls
that entered wrap-up state
DurOutWrapUp Total outbound WG Wrap-up
duration
NumInAbnInQWi Total number of calls hang-up in
thinSLT queue with wait time less than or
equal to Service Level Threshold
within report interval
(QueueTime+RingTime <= SLT)
NumInAbnDuring Number of calls hang-up in ring (in
RingWithinSLT queue or never in queue) with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
Records and Data Schema
Type Specification
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
CDR Manual 79