Search Results
Database
Definition
Element
NumOutWG
Count of outbound WG hold calls by
Hold
agent (One call on hold multiple
times will count once only)
DurOutWG
Hold duration of outbound
Hold
workgroup calls
Table 4:AGENTPERWGSUMMARY3
Database
Definition
Element
Version
Version of the record
NodeID
Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
uid
Unique ID to link to
AGENTPERWGSUMMARY1
DurLogin
The total time agent was logged in.
Table 5:AGENTSUMMARY1
Database
Definition
Element
Version
Version of the record
NodeID
Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
uid
Unique ID to link to
AGENTSUMMARY2,
AGENTSUMMARY3, and
AGENTSUMMARY4
StartTime
GMT start time of record's period.
Seconds since 1970/01/01 00:00:00.
EndTime
GMT end time of record's period.
Seconds since GMT 1970/01/01
00:00:00.
62 CDR Manual
Type
Specification
LONG
LONG
Type
Specification
LONG
2 = OE/ACM
5.0A
LONG
value: 1–100
LONG
LONG
Type
Specification
LONG
2 = OE/ACM
5.0A
LONG
value: 1–100
LONG
LONG
LONG
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