Database
Definition
Element
GMTOffset
Offset to GMT time, includes
daytime savings, in seconds; ex:
Pacific Summer time 25200
LocalDay
8 digit number representing date
ex: 20040608 = 06/08/2004
DayofWeek
Day of the week
AgentNum
Agent Extension Number
Table 6:AGENTSUMMARY2
Database
Definition
Element
The following values are significant only when an agent logs into at least one workgroup.
If an agent doesn't log into any workgroup, all values should be zero.
Version
Version of the record
NodeID
Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
uid
Unique ID to link to
AGENTSUMMARY1
NumInDirCall
Direct (non-workgroup) incoming
call
NumInDirAnsw
Direct (non-workgroup) incoming
ered
call answered
DurInDirTalk
Total talk duration of direct (non-
workgroup) incoming calls
NumInDirVM
Count of direct inbound voicemail
message
Records and Data Schema
Type
Specification
LONG
LONG
Format:
yyyymmdd
LONG
0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
LONG
Type
Specification
LONG
2 = OE/ACM
5.0A
LONG
value: 1–100
LONG
LONG
LONG
LONG
LONG
CDR Manual 63
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