Altigen MAX Communication Server Release 6.5 Manual page 61

Workgroup Statistics Window
Shown in "Statistics (WG Statistics)" on page 30
Field
Total Wait Time for
Abandoned Calls
Total Outbound
Connected Calls
Total Outbound Talk
Time
Average Outbound Talk
Time
Definition
Total of Wait Time (Queue Duration + Ring Duration)
for Abandoned Calls
Total of Outgoing Calls
Total of Outgoing Calls Duration
Total Outbound Talk Time divided by Total
Outbound Connected Calls
Records and Data Schema
CDR Manual 57