Altigen MAX Communication Server Release 6.5 Manual page 80

Search Results
Database
Element
DayOfWeek
WGNum
NumInWGCall
NumInCallInQ
DurInCallQ
NumInAnswered
DurInTalk
DurInAnsQ
DurInAnsRing
NumInXfer
NumInWrapUp
DurInWrapUp
NumInAbnInQ
76 CDR Manual
Definition
Day of the week
Workgroup Number
Total inbound WG call during
interval
Total calls in queue during interval
Total queue duration during time
interval for all WG inbound calls
Total WG inbound calls answered
by agents during interval. If a login
agent uses pick call from queue
feature in MaxAgent, this counter
is incremented. If the call is
transferred or parked, this call is
considered out of workgroup.
Talk duration of incoming calls
(NumInAnswered), starting from
the time an agent answered a call
until the call is disconnected,
transferred or parked
Total Queue time for answered
inbound WG calls
Total ring time for answered
inbound WG calls
Count of transferred incoming
workgroup calls
Number of Wrap-ups for
workgroup incoming calls
Wrap-up duration for incoming
calls
Total number of calls hang-up in
queue
Type Specification
LONG 0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG