Altigen MAX Communication Server Release 6.5 Manual page 63

Database Definition
Element
Activity Activity of the
Agent
Reason Reason for Activity.
(For logout, it is
logout reason code)
WrapUpSess Call session, for
ionID wrap up
WrapUpDir Call direction, for
ection wrap up
WrapUpDur Wrap up duration
ation
Table 2:AGENTPERWGSUMMARY1
Agent per Workgroup Statistics during the time interval specified by Start
Time and End Time.
Database Definition
Element
Version Version of the record
Records and Data Schema
Type Specification
LONG 1 = Staff
2 = UnStaff
3 = Login
4 = Logout
5 = Ready
6 = DNDFWD
7 = Not Ready
8 = Wrapup
9 = Error
LONG 96 = Network issues caused the
system to log out an IP phone
agent from the workgroup.
97 = Agent's physical or IP
extension is changed to virtual
extension. System logs out the
extension from workgroup.
98 = Supervisor logs out the agent.
99 = Agent ring no answer.
System logs out the agent from
workgroup based on configuration
LONG
LONG When Activity = 8 (Wrapup),
1 = inbound wrap-up
2 = outbound wrap-up
LONG
Type
LONG
Specification
2 = OE/ACM
5.0A
CDR Manual 59