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Table 9: CDRMAIN
Database
Element
HoldDuration
TalkDuration
RecordDuration
AnswerWithinS
LT
ExitState
AbnTargetType
AdvQAppType
MMCallType
PriorityQueueD
uration
IVRExitPoint
IVRData
70 CDR Manual
Definition
Duration in seconds
while a call is on hold
Duration in seconds of
talk time
Duration in seconds of
recording
Call is answered within
Service Level Threshold
State when call is
terminated
Type of abandon forward
target
Type of Advanced
Queue Management
Application
Multi-Media call type
The duration in seconds
of a call hold current
priority in queue
Exit Point of IVR/AA
Data of IVR/AA
Type
Specification
LONG
LONG
LONG
LONG
1=yes; 0=no
LONG
(see end of this table for
specifications for the 34
exit states)
LONG
1=Abandon to AA
2=Abandon to Operator
3=Abandon to Extension
4=Abandon to Outside
Number
5 =Abandon to VM
6 = Abandon to
Application
7 = Abandon to Others
8 = Call Disconnected
LONG
LONG
LONG
CHAR
When a call is transferred
(63)
from AA menu, the system
logs the exit AA point,
which is the AA item ID.
CHAR
(255)
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