Altigen MAX Communication Server Release 6.5 Manual page 60

Search Results
Shown in "Statistics (WG Statistics)" on page 30
Field
Without VM
Abandoned to App
or Others
Historical Service Level
Total Calls Answered
Within SL
Total Inbound Talk Time
Average Inbound Talk
Time
Average Wait Time for
Answered Calls
Average Wait Time for
Overflowed Calls
Average Wait Time for
Abandoned Calls
Total Wait Time for
Answered Calls
Total Wait Time for
Overflowed Calls
56 CDR Manual
Workgroup Statistics Window
Total of Calls Abandoned during VM
Total of calls redirected to a target other than VM, when
caller in queue presses a digit. Abandoned to
application is also included.
Total of Calls Answered with Queue Duration less
than or equal to the Service Level Threshold configured
in Workgroup Configuration window of MAXCS/
MaxAdmin
Total of Calls Answered Duration
Total Inbound Talk Time divided by Total Calls
Answered
Total Wait Time for Answered Calls divided by
Total Calls Answered
Total Wait Time (Queue Duration + Ring Duration)
for Overflowed Calls divided by Total Calls
Overflowed
Total Wait Time (Queue Duration + Ring Duration)
for Abandoned Calls divided by Total Calls
Abandoned
Total of Wait Time (Queue Duration + Ring Duration)
for Answered Calls
Total Wait Time (Queue Duration + Ring Duration) for
overflowed calls
Definition