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Database
Element
NumInAbnVmMs
gWithinSLT
NumInAbnVmNo
MsgWithinSLT
NumInAbnToApp
WithinSLT
NumInAbnToOth
ersWithinSLT
NumInOverflow
WithinSLT
Table 12:EXTINFORMATION
Database
Definition
Element
Version
Version of the record
NodeID
Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
ExtNum
Extension number
Type
Type of the extension
FirstName
First name of the extension
80 CDR Manual
Definition
Number of calls leaving VM and
with wait time less than or equal to
Service Level Threshold within
report interval
(QueueTime+RingTime <= SLT)
Number of calls abandoned
without leaving VM and with wait
time less than or equal to Service
Level Threshold within report
interval (QueueTime+RingTime
<= SLT)
Number of calls abandoned to add-
on applications with wait time less
than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
Number of all other abandoned
calls (for example, Ext/WG/
External/AA/IVR) with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
WG calls overflowed to other
target with wait time less than or
equal to Service Level Threshold
within report longerval
(QueueTime+RingTime <= SLT)
Type
Specification
LONG
LONG
LONG
LONG
LONG
Type
Specification
LONG
2 = OE/ACM
5.0A
LONG
value: 1–100
LONG
LONG
CHAR
(64)
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