Altigen MaxSupervisor Manuals

Manuals and User Guides for Altigen MaxSupervisor. We have 1 Altigen MaxSupervisor manual available for free PDF download: Manual

Altigen MaxSupervisor Manual

Altigen MaxSupervisor Manual (42 pages)

for MAX Communication Server Release 6.5

Brand: Altigen | Category: Software | Size: 0 MB

Table of Contents

Table of Contents
3
Hapter

5
- About Maxsupervisor
  
  5
  - Session Licensing and License Upgrade Procedures
    5
  - CDR Records Note
    5
Hapter

7
- Installation
  
  7
Hapter

11
- Getting Started
  
  11
  - Logging in
    11
  - Version Mismatch Dialog Box
    13
  - When Connection Is Broken
    13
  - Overview of the Main Window
    13
  - Customizing the Display
    14
  - Restoring Layout Defaults
    18
  - Minimizing and Exiting Maxsupervisor
    18
  - Error Messages
    19
Hapter

21
- Using Maxsupervisor
  
  21
  - Monitoring Workgroups
    21
  - Viewing the Queues
    23
  - Configuring the Queue with Color-Coding and Alerts
    24
  - Viewing Group Statistics
    27
  - Viewing Agent Statistics
    29
  - Saving and Printing Statistics
    30
  - Viewing Agent State
    31
    
    Listening In, Barging In, Coaching
    32
  - Recording Calls
    34
  - Forced Agent Login/Logout
    35
  - Viewing Group Voice Mail
    36
    
    Dealing with Voice Mail
    36
  - Agent View
    38
Index

41

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