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• Connected Calls & Messages—Connected Calls plus "Messages"
(see below)
• Connected Calls—incoming calls answered by agent and outgoing
calls made by agent (when an Outgoing Workgroup is selected for
the agent in the Workgroup Extension Configuration in
MaxAdministrator).
• Messages—calls directed to voicemail
• Unanswered Calls—incoming calls not answered by agent or
workgroup (abandoned in AA, forward, RNA, queue, voicemail,
WG abandoned, call redirect, no more session, pick up by and dial
cancel). Calls abandoned also include all calls routed to go
somewhere other than a workgroup, where a workgroup has busy
call handling set not to queue.
• All Trunks Busy—outgoing calls aborted due to busy signals
• Agent Login/out—calls sorted by the login/out times of
workgroup member extension numbers
Note: See "CDRMAIN" on page 66 for call data details.
3.
Select the Workgroup whose call records you want to search.
4.
In the search criteria fields, enter data for Caller, Target, DNIS,
Project, or Acct Code as desired.
Use the drop-down lists (located to the right of the Caller, Target,
DNIS, Project or Acct Code value fields) to further define the value
match for your record search:
• Exact—retrieves records that exactly match the field value entered
• Like—retrieves records that begin with the field value entered
• Pat— retrieves records that contain the field value in any part of the
extension/trunk digits.
5.
Select to Sort by:
• Date/Time—sorts day-by-day (or hour-by-hour if you select Today
as the time range for the search)
• Agent—sorts by agent
• Workgroup—sorts by workgroup
• Trunk—sorts by trunk
• N/A—search without sorting, retrieves total number of records.
Using CDR Search
CDR Manual 23
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