Table of Contents
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Table 9: CDRMAIN
Database
Definition
Element
TargetWGNum
Target workgroup
number
WGSessionID
A unique Session ID for
workgroup call
OutGoingWG
Workgroup number for
an outgoing call, while
agent login
ConfSessionID
Conference Session ID
DNIS
DNIS number for
incoming call
AccountCode
Account code
AADuration
Duration in seconds an
incoming call is
connected to the Auto
Attendant/IVR; multiple
connections to AA/IVR
in a single session
produces multiple
records
RingDuration
Duration in seconds a
call is ringing and in
workgroup queue
QueueDuration
Duration in seconds
when a call stays in a
queue.
VMDuration
Duration in seconds after
a call goes into a
voicemail box; includes
greeting, false attempts
at messages, successful
message, and review of
message
VMRecDuration
Duration in seconds of
recording time for a VM
message that was
completed
Records and Data Schema
Type
Specification
CHAR
LONG
LONG
LONG
CHAR
(33)
CHAR
1—10 digits in length
(11)
LONG
LONG
LONG
LONG
LONG
CDR Manual 69
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