C Hapter; Summary (Cdr Search And Wg Cdr Search) - Altigen Call Detail Reporting Manual

For altiware open edition (oe) release 4.5

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Search Results

The type of search you perform determines the type of results you see:

Summary, which also enables drilldown to call Details and Records

windows, or Statistics.

All Results windows have the following buttons:

•

Export - exports selected calls to a csv file. Refer to "Exporting

Records" on page 19 for details.

•

Print - prints the selected calls. Refer to "Printing Records" on page

19 for details.

All Statistics windows (WG, Agent Statistics Per WG, Agent) also have a

Stop button.

For explanations of records and database schema, see Chapter 5, Records

and Data Schema.

For CDR Search and WG CDR Search, the Summary window displays the

results.

Figure 10. Summary window

Using CDR Search

CDR Manual 15

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Call detail reporting 4.5 Cdr 4.5