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Table 9: CDRMAIN
Database
Definition
Element
UserData
Agent input
FormData
Web form data
URLData
Last URL
ExitState specifications (see database element ExitState on page 70):
1 = Auto Attendant: call exits in the AA / IVR.
2 = Forward: call is forwarded from an extension by configuration
forwarding.
3 = Call Redirect: call is redirected to another extension or trunk by the
AltiLinkPlus command "Redirect".
4 = Ring No Answer: call rang target but no agent answered.
5 = Busy: call tried to ring an agent but the agent extension was busy.
6 = Queue: call abandoned from the workgroup queue.
7 = Queue Overflow: call was forwarded by workgroup overflow
configuration.
8 = Connected: call connected with an agent, then disconnected.
9 = Conference: caller is conferenced with others, then disconnected.
10 = Conference Member: every member of a conference call will have a
record with this exit state.
11 = Hold: A calls B and is connected. B uses MaxCommunicator/
MaxAgent to hold this call. B drops, and now A is in "Hold" state.
Then A drops. Call A gets this exit state.
12 = Transfer: call is transferred by an agent who pressed flash to transfer
this call. A calls B and is connected. B presses flash, dials C, and is
connected to C. B drops. Call A with B gets this exit state.
13 = Transfer destination unavailable: A calls B. A presses flash and dials
C. C rings but no answer. A drops. Call A with C gets this exit state.
Records and Data Schema
Type
Specification
CHAR
(255)
CHAR
CHAR
(255)
CDR Manual 71
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