Altigen MAX Communication Server Release 6.5 Manual page 78

Search Results
Database
Element
CurNumAgent
Error
CurNumAgent
Busy
CurNumAgent
NotReady
CurNumAgent
WrapUp
CurNumAgent
DNDFWD
CurNumAgent
Available
CurLongestQT
ime
CurQLength
CurNumCallO
verSLT
CurServiceLev
el
IntvMaxNumA
gentUnStaff
IntvMaxNumA
gentLogout
IntvMaxNumA
gentError
IntvMaxNumA
gentBusy
IntvMaxNumA
gentNotReady
IntvMaxNumA
gentWrapUp
IntvMaxNumA
gentDNDFWD
IntvMaxNumA
gentAvailable
74 CDR Manual
Definition
Total Agents Error (Snapshot at
EndTime)
Total Agents Busy (Snapshot at
EndTime)
Total Agents Not Ready (Snapshot at
EndTime)
Total Agents Wrap-up (Snapshot at
EndTime)
Total Agents DND/FWD (Snapshot
at EndTime)
Total Agents Available (Snapshot at
EndTime)
Longest Queue Time (Snapshot at
EndTime)
Number of calls in Queue (Snapshot
at EndTime)
Number of calls exceed SLT
(Snapshot at EndTime)
Real-time Service Level % for WG
Queue (Snapshot at EndTime)
Maximum Agents Un-Staffed in
record's period
Maximum Agents Logged Out in
record's period
Maximum Agents Error in record's
period
Maximum Agents Busy in record's
period
Maximum Agents Not Ready in
record's period
Maximum Agents Wrap-up in
record's period
Maximum Agents DND/FWD in
record's period
Maximum Agents Available in
record's period
Type Specification
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG