Altigen MAX Communication Server Release 6.5 Manual page 82

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Database
Element
DurInAbnToApp_
RingTime
NumInAbnToOth
ers
DurInAbnToOthe
rs
DurInAbnToOthe
rs_RingTime
DurInAbnQRing
DurInAbnQ
NumInOverflow
DurInOverflowQ
DurInOverflowRi
ng
NumInAnsWithin
SLT
NumInHold
DurInHold
NumInRecord
78 CDR Manual
Definition
Total Ring time for calls
abandoned to add-on applications
(in queue or never in queue)
Number of all calls abandoned to a
target other than VM when caller in
queue presses a digit
Total Queue time for
NumInAbnToOthers calls
Total Ring time for
NumInAbnToOthers calls
DurInAbnInQ_RingTime+DurInA
bnDuringRing_RingTime+DurIn
AbnVmMsg_RingTime+DurInAb
nVmNoMsg_RingTime+DurInAb
nToApp_RingTime+DurInAbnTo
Others_RingTime
DurInAbnInQ+DurInAbnDuringR
ing+DurInAbnVmMsg+DurInAbn
VmNoMsg+DurInAbnToApp+Du
rInAbnToOthers
WG calls overflowed or redirected
to other target
Total Queue time for overflowed
or redirected calls
Total ring time for all overflowed
or redirected calls
Total calls answered with wait time
less than or equal to Service Level
Threshold within report interval
(QueueTime+RingTime <= SLT)
Number of inbound WG calls were
ever hold by agent (One call on
hold multiple times will count just
one time)
Duration of inbound WG calls
were hold by agent
Number of inbound WG calls were
recorded
Type Specification
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG