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Running a Search
Note: For CDR records, Unanswered calls refer to calls
abandoned while in these states: AA, forward, RNA,
queue, voicemail, WG abandoned, call redirect, no more
session, pick up by and dial cancel. Calls abandoned also
include all calls routed to go somewhere other than a
workgroup, where a workgroup has busy call handling set
not to queue.
• All Trunks Busy—outgoing calls aborted due to busy signals
Note: See "CDRMAIN" on page 66 for call data details.
3.
Define the type of calls in the Caller/Callee fields and enter values for
the Trunk and Extension, if applicable.
• All—searches for both incoming and outgoing calls
• To search for outgoing calls only—set Caller to Extension and
Callee to Trunk, then enter the appropriate numbers
• To search for incoming calls only—set Caller to Trunk and Callee
to Extension, then enter the appropriate numbers
• To search for internal (station to station) calls—set Caller and
Callee to Extension
Use the drop down lists (located to the right of the Caller and Callee
value fields) to further define the value match for your record search:
• Exact - retrieves records that exactly match the field value entered
• Like - retrieves records that begin with the field value entered
• Pat - retrieves records that contain the field value in any part of the
extension/trunk digits.
Example: "252" is the Callee value entered in the blank field. If exact
is selected, any record with only "252" in the Callee field is retrieved.
If like is selected with this value, any records where "252" begins the
Callee field (for example, 252-9712, 252-9713) is retrieved. If pat is
selected with this value, any records with "252" in any part of the
Callee field is retrieved (for example, 252-9712, 946-2525).
4.
In the search criteria fields, enter data for DNIS, Project, or Acct
Code as desired.
Use the drop-down lists (located to the right of the DNIS, Project and
Acct Code value fields) to further define the value match for your
record search:
20 CDR Manual
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