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Hold Duration
Talk Duration
Record Duration
Exit State
URL
User Data
WG Statistics Search Results Windows
Shown in "Statistics (WG Statistics)" on page 30
Field
ID
Date
Time
In Call Ans
Record Window for "Call Info"
Shown in "Call Details" on page 27
Duration while call was on hold or parked
Duration while the call is answered by a person; see Table 9,
"CDRMAIN," on page 66 for details)
Duration of conversation recording
The last state of call before the call record is logged; (see
Table 9, "CDRMAIN," on page 66 for details)
URL when "call" is initiated by AltiWeb user clicking the
make-call button
Agent input
Agent Statistics Window
Upper half of window
Number assigned by MAXCS to this record
Date of time interval
Time interval for these call statistics
Count of incoming workgroup calls that were answered
by an agent; if a login agent uses Pick Call from Queue
feature in MaxAgent, this counter is also incremented.
If the incoming workgroup call is answered by an agent,
then transferred or parked, the transferred or parked call
is considered out of this workgroup.
Records and Data Schema
Definition
CDR Manual 49
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