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• The structure of user data is an array or buffer of name-value pairs.
You can have as many pairs as you wish, but the total buffer is only
128 bytes long. A name-value pair is your own field name followed by
the field value. Each name-value pair is separated from others by an @
character.
• User data can be loaded into messages sent to the system via AltiGen's
ActiveX control, AltiX.
• User Data can be received within messages sent by AltiServ to an
external application via the auto-attendant DDR step and received by
an application using AltiGen's ActiveX control, AltiX.
• User data is preserved when calls are transferred between extensions,
and between extensions across multiple MAXCS systems.
• User data is useful for screen pops and automated processing
application.
The customer needs to employ a system integrator in order to implement the use of
User Data.
V
VM Box Extension - The voice message mailbox is an extension number where
calls are sent to leave messages. VM box extensions are used for workgroups in call
centers as well as the standard uses for individuals.
VM Start Time - The time a call enters the voice mail system to potentially record
a message.
W
WorkGroup - The workgroup is an extension representing a collection of
individual extensions, such that each of these individual extensions can service a
call arriving at the workgroup extension number. If none of these extensions is
available at the time a call arrives, then the call is queued for this particular
workgroup—a workgroup queue.
In the call center sense, the workgroup can be configured for longest available agent
queuing.
Wrapup Duration - The amount of time an agent takes to handle transaction
information on another system or on paper after handling a caller. Once the caller
disconnects, the agent's phone can be configured to be "unavailable" to the
workgroup queue for a fixed or variable period of time even though the agent's
extension is still signed onto the queue. This allows the agent time to wrap up.
90 CDR Manual
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