Altigen MAX Communication Server Release 6.5 Manual page 65

Database Definition
Element
NumInWGC Total inbound WG calls during
all interval
NumInWGA Number of incoming workgroup
nswered calls answered by this agent
NumInWGR Total of agent RNA
NA
DurInWGAn Ring duration of answered calls
sRing workgroup calls
DurInWGTal Talk duration of incoming calls
k (NumInWGAnswered), starting from
the time the agent answers a call until
the call is disconnected, transferred,
or parked
NumInWGW Number of Wrap-ups for incoming
rapUp calls
DurInWGWr Wrap-up duration for incoming calls
apUp
NumInWGV Count of WG calls to agent's VM
M with message
DurInWGV Total duration of voicemail message
M
NumInWGH Number of incoming calls hold by
old agent (One call hold multiple times
count once only)
DurInWGHo Hold duration of incoming calls
ld
NumOutWG Count of outgoing connected calls
Connected including trunk and extension calls
DurOutWGT Talk duration of outgoing connected
alk calls (NumOutWGConnected) from
the time the call enters "Connected"
state until disconnected, parked or
transferred
NumOutWG Number of wrap-ups for outbound
WrapUp WG calls
DurOutWG Wrap-up duration for outbound WG
WrapUp calls
Records and Data Schema
Type Specification
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
LONG
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