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The following sections provide basic troubleshooting information for the PIVD100R.
Equipment Setup Review
• Make sure all connectors and connections are tight and secure on all entertainment system
components.
• Check the PIVD100R LEDs:
− Under standard operating conditions the PWR (Power) LED on the PIVD100R front panel
is continuously lit green. If there is a hardware fault, the PWR LED will turn and stay red.
(When power is first applied to the PIVD100R, the PWR LED initially flashes red and then
turns green.)
− When the PIVD100R is booted and operating normally, the STATUS LED is continuously
lit green.
• COM 23 STBs: Ensure the satellite STB access card is installed, up-to-date, and authorized
by DIRECTV.
• ViP 222 and ViP 222k STBs: Ensure the satellite STB smart card is up-to-date and authorized
by DISH Network.
Network Setup
If the network is configured for DHCP but the PIVD100R has not been assigned an IP
address, i.e., the Ctrl IP field in the PIVD100R System Information display is blank:
1. Check the Control Port connector on the rear panel of the PIVD100R. Make sure the
cable connection is tight and secure.
2. Observe the green LED on the Control Port. Once the PIVD100R is connected to the
network, the LED will be lit continuously.
3. Contact the network administrator to verify the network status and check that the DHCP
server is working properly.
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Troubleshooting
PIVD100R Setup
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Table of Contents
Troubleshooting
