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Problems Using EPSON Status Monitor 2
The Current Status menu shows "A communication error has
occurred."
Cause
The printer is turned off.
The printer is running a self-
test or initializing.
Multiple computers are
monitoring a single printer,
and the printer cannot reply
to all of them at the same
time.
The printer is not ready to
print.
An application error occurs, and NetWare printers cannot be
monitored when Allow monitoring is selected for monitoring
Windows shared printers under Windows NT 4.0.
Cause
There is a known bug in the
operating system.
What to do
Make sure that the power cord is
properly plugged into the electrical
outlet. Turn on the printer.
Turn off the printer to terminate the
self-test, and then turn it on again, or
allow the printer enough time to finish
initialization.
Decrease the number of monitoring
computers or make the monitoring
interval longer in the Monitoring
Preferences dialog box. See "Setting
monitoring preferences" on page 12-25
and "Tips for Using EPSON Status
Monitor 2" on page 12-32.
Make sure the printer is ready to print.
For details, see your printer guide.
What to do
Install Service Pack 2 or higher before
monitoring Windows shared printers
under Windows NT 4.0.
Troubleshooting
15
15-9
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