Lucent Technologies MERLIN LEGEND Release 6.1 Installation Manual page 42

MERLIN LEGEND Communications System Release 6.1
Installation 555-661-140
Prior Releases Features and Enhancements
Release 4.2 Enhancements (June, 1997)
LEGEND Reporter assists in determining the effectiveness of calling group
agents, assessing the level of service provided to callers, and ascertaining
whether adequate incoming phone lines and agents are available to handle
peak-call load. The SMDR Talk Time option sets up special call records used by
MERLIN LEGEND Reporter. The default is Off, in which case the Release 4.0
SMDR reports are available. If the option is set to On, the following new reports
are provided:
Organization Detail Report
Organization Summary and Trends Report
Selection Detail Report
Account Code Report
Traffic Report
Extension Summary Report
Data Report
Talk and Queue Time Distribution Report
Time of Day Report
ICLID Call Distribution Report
Facility Grade of Service Report
Maintenance Enhancements
Change to Permanent Error Alarm
Beginning with Release 4.2, the most recent permanent error alarm is not
shown on the System Error Log menu screen but is available as an option from
that screen. For details, refer to the Maintenance section of the technician
guide, Installation, Programming, and Maintenance.
Issue 1
August 1998
Page xliii